Supv Customer Charged Services

Job Title: Supervisor - Customer Charged Services

Location: Orange, CT (60 Marsh Hill Rd)

Work type: Office

The salary range for this position is dependent upon experience, ranging from $103,939 to $129,924.

Job Summary

Provide both Administrative and field supervision of bargaining unit technicians in the SCG Meter & Service Department. The Meter & Service department is responsible for emergency response, meter manifold installation and upgrades, customer turn on and turn-off, customer service-related work, natural gas piping surveys (inside line inspections & Business District Surveys) and residential and commercial regulator inspections. The supervisor is responsible for the safety compliance, integrated planning and scheduling, adherence to regulatory compliance schedules for a multitude of daily activities, execution of fieldwork, productivity performance, coaching, training, mentoring, and various administrative duties for their perspective technicians. Interacts to resolve customer related issues and concerns (external and internal) ensuring overall customer satisfaction. Ensures area coverage by technicians to meet all emergency response and customer appointments.

You will prepare and execute field activities, as well as coordinate and schedule these operations. Supervisor – Customer Charged Service is responsible for the adherence of all construction and maintenance activities and are performed in accordance with meter work procedures (including leak and CO detection response), Gas Operations and Maintenance Manual (O&M), SCG Construction Standards, approved policies, regulatory procedures, safety rules and approved budgets. Supervisor – Customer Charged Service communicates with customers and community officials as well as State of Connecticut Public Utilities Regulatory Authority (PURA) concerning all aspects of utility operations and compliance, maintenance, and service

Responsibilities:

• Supervises to ensure safe and efficient operation of the daily field activities of Service Technicians.

• Ensure Technicians meet gas leak emergencies targets & respond when technicians require additional assistance.

• Provides oversight on policies and procedures outlined in SCG/CNG Service Policies and SCG O&M Policies.

• Coordinate safety training, documentation, inspections, and accident investigations. Ensure compliance with safety standards and conduct effective weekly safety meetings. Champion Avangrid`s safety culture and be a role model for safety.

• Supports and provides all required and necessary resources for Service Technicians to maintain first responder status and service contract obligations.

• Ensures mandated regulatory compliance schedule is achieved for meter & service-related activities.

• On- call responsibilities for Emergency response.

• Responsible to schedule & complete fitting work associated to gas service replacement program.

• Communicate with Customers and community officials & state regulatory staff concerning all aspects of the gas utility operations, maintenance, & service delivery.

• Administer damage claims and billing, leak reports, time sheets, store orders, work order balancing, material review, compliance with safety rules and regulations, standards of excellence and/or service guarantees.

• Monitor accuracy of field records (field notes, as-builts, work sketches) for auditing purposes and ensure compliance.

• Responsible for labor relations contract administration and communications. Conduct employee evaluations for annual performance appraisal process.

Required Qualifications:

• Bachelor's Degree with a minimum of 4 years of relevant experience.

• Associate's degree with a minimum of 7 years of relevant experience.

• High School Diploma/GED with a minimum of 10 years as a gas fitter or other relevant experience and the completion of the gas fitter progression program.

• Five or more years of experience in Natural Gas utility operation.

• Valid CT Driver’s License.

• HVAC license or certification is desirable.

• Strong leadership/managerial skills required.

• Must be available to support gas emergency field situations.                                     

Competencies

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or external)

• Communication

• Collaboration

• Leadership (people managers/l