Private Client Manager - USA

Belmond is a collection of iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu. Inspiring retreats are set on Caribbean beaches, by the edge of Iguassu Falls and overlooking the Amalfi Coast. Awe-inspiring train journeys include the legendary Venice Simplon-Orient-Express and Andean Explorer. Luxurious river cruises allow guests to glide through the heart of France, whileextraordinary safaris show Africa at its most majestic. Belmond celebrates the art of travel, with experiences like riding on horseback through the Okavango Delta. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

Based in Miami, the Private Client Manager will play a key role in developing and executing Belmond’s Private Client strategy across the US region. You will drive sustainable business growth by strengthening existing client relationships while identifying and capturing new opportunities within the High Net Worth (HNW) and Ultra-High Net Worth Individual (UHNWI) segments, with a focus across all aspects of Belmond’s portfolio.

In this role, you will serve as both a strategic performer and a distinguished brand ambassador. You will be responsible for delivering strong financial performance, enhancing brand desirability, and curating exceptional, highly personalized luxury experiences for Private Clients.

MAIN DUTIES AND RESPONSIBILITIES:

●       Manage the sales process and act as a key contact for LVMH VIC clients.

●       Develop and engage new guests and UHNWI within their micro communities by providing customized advice and introducing them to discover the Belmond brand.

●       Establish and develop relationships with targeted existing guests to enhance clienteling experience and increase cross portfolio sales achievement.

●       Contribute to Belmond’s KPI achievement and apply all sales related procedures and guidelines.

●       Perform 1-1 end consumer activities and after sales services.

●       Develop a detailed quarterly sales action plan and annual end consumer management plan aimed at achieving and exceeding revenue generation goals.

●       Maintain a frequent personal contact with all property-based sales personnel to ensure product 

knowledge is always up to date and complete alignment of sales strategies.

●       Establish a close collaboration with all property sales, revenue management and reservations teams and lead all closing efforts from generated transient/direct leads. 

●       Qualify all transient sales leads and conduct necessary follow through to secure new bookings

that fit with the parameters of “desirable” business.

●       Establish and nurture a partnership relationship with all key contacts, Private Client leaders, decision makers, and influencers within all the LVMH maisons in the US, Canada and Mexico region. Conduct product training to LVMH maisons on a regular basis to ensure Belmond remains front-of-mind at all times.

●       Plan LVMH educational trips to key Belmond destinations as defined in the quarterly / annual sales action plan, and escort these trips if necessary.

●       Communicate all seasonal promotions for the global Belmond portfolio to support all properties achieving their budgeted revenue, especially in shoulder seasons.

●       Make full use of all selling, negotiating and closing tools to increase B2C conversion ratio from the assigned territory.

●       Collaborate with regional sales, marketing, and property teams to develop events that support revenue targets and market growth.

●       Manage event budgets effectively, ensuring all initiatives remain within financial guidelines while maximizing return on investment (ROI).

●       Evaluate event performance through post-event analysis, measuring impact on brand awareness, lead generation, and sales outcomes.

●       Provide feedback and information about latest market conditions and newest trends to the direct manager.

●       Execute an ongoing prospecting plan, adding new active end consumers to the portfolio of B2C.

●       Master usage of all available BI tools provided by Power BI, and implement a regular strategic analysis of markets, properties and account performance.

●       Acquire a complete understanding of Belmond distribution channels and B2B approach, and work in collaboration with BCOs and PSTs whenever a third party is involved in a B2C booking process.

●       Maintain a clean and up-to-date database of all owned contacts, ensuring all sales activities are promptly logged into OSC, while analyzing and evaluating direct client productivity (past, current, and future) to support the achievement of individual customer t