Technology Support Analyst

We invite you to review our current professional staff openings to learn about the opportunities available across the firm.
 

About Us

Skadden, Arps, Slate, Meagher & Flom LLP (Skadden) has forged a reputation as one of the most prestigious law firms in the world by relying on innovation, intellect, teamwork and tenacity to deliver the highest quality advice and novel solutions to our clients' legal issues. By relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are recognized as a global powerhouse for complex transactions, litigation/controversy issues, and regulatory matters, as well as for the open, collaborative relationships we build with clients. Our attorneys, who reflect diverse backgrounds and perspectives, collaborate seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.

The Opportunity

We are seeking a Technology Support Analyst to join our Firm. Within this position, you will provide technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephony and security systems.  Provides a high level of customer service, accurate reporting and teamwork with other local technology staff as well as the Firm's central resources in White Plains.  Works under the direction of Senior Technology Support Analyst, Technology Support Supervisor and Technology Manager. 

This position will be based in our New York office and has an in-office working schedule of Monday – Friday; 11:00 am – 7:00 pm.  Please note that the Firm will not sponsor applicants for work visas for this position.

The Technology Support Analyst:

• Responds to local and central telephone helpline, support tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
• Provides application support for both local installations and Citrix-based applications.
• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
• Provides assistance and advice on technology allowance purchases for attorneys.
• Provides support, troubleshooting and repair for  laptops and desktops.
• Assists with remote site access.
• Assists with Firm's audio visual set up requirements.
• Assists with off-site technology set ups as required.
• Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.
• Supports all personnel adds, moves and changes.
• Services, documents and provides loaner equipment in accordance with Firm policies.
• Maintains accurate inventory records.
• Establishes and maintains effective working relationships with clients, attorneys and staff.
• Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed.
• Helps to maintain Firm policies and procedures in relation to computer technology.
• Provides basic induction training on technology systems, mobile device usage and basic software usage.
• Provides software training based upon modules created by the global training department.
• Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software].
• Provides a consistent and high level of customer service.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Performs frequent physical exertion including walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and procedures.
• Performs other related duties as assigned.

Qualifications:

• Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac
• Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems
• Ability to maintain continuous concentration, alertness and attention to detail