Customer Project Specialist

Welcome to this recruitment process with Vueling!

Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.

Let's start by getting to know us better!

At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

 Job Purpose

Coordinate and track customer-related projects by ensuring structured documentation, milestone management, and risk assessment across multiple initiatives, in alignment with project governance frameworks, stakeholder requirements, and the overall programme roadmap, in order to guarantee the timely execution of customer initiatives, mitigate risks, and support data-driven decision-making that enhances customer experience and operational efficiency.

Main Accountabilities

• Maintain structured oversight of project timelines and
• dependencies, allowing for early detection of potential delays or obstacles that could impact execution.
• Enable clear and systematic project monitoring, ensuring that all stakeholders have access to accurate and up-to-date project information.
• Improve collaboration among business owners and stakeholders, ensuring seamless execution of customer-related initiatives.
• Proactively address project challenges, reducing the likelihood of unforeseen issues impacting deliverables or operational stability.
• Enhance transparency and accountability in project execution, allowing decision-makers to assess performance and make informed adjustments.
• Ensure consistency between customer-focused projects and overall transformation efforts, optimising resource allocation and execution.
• Improve project meeting efficiency, ensuring that key decisions and follow-up actions are documented and facilitating knowledge transfer and continuity between different project phases.
• Oversee the integration and use of project management tools (e.g., Jira, Monday.com, Asana, MS Project), ensuring that all stakeholders follow structured tracking tracked effectively.
• Create a structured, repeatable approach to project execution that enhances efficiency and accountability across all customer initiatives.
• Ensure that all involved stakeholders operate within a consistent framework, reducing discrepancies in project execution.

Main Responsibilities - Tasks

• Track and manage the progress of customer projects, ensuring that all milestones, deadlines, and deliverables are monitored and met according to the predefined plan.
• Provide structured project documentation, including timelines, risk assessments, and status updates, ensuring consistency in project tracking and reporting.
• Support cross-functional teams by coordinating resources, facilitating communication, and ensuring that project-related responsibilities are clearly assigned and followed up.
• Maintain visibility into the overall programme roadmap, ensuring that customer projects remain aligned with strategic objectives and broader transformation goals.
• Identify and escalate potential risks, supporting project leads in implementing mitigation strategies to avoid delays, inefficiencies, or disruptions.
• Provide regular reporting on project performance and execution, ensuring that progress is tracked based on objective, data-driven metrics.
• Work closely with transformation teams to align customer initiatives with company-wide priorities, ensuring that all project activities fit within the broader strategic framework.
• Facilitate project meetings by preparing structured agendas, tracking action points, and ensuring that discussions remain focused on key milestones and expected outcomes.
• Act as a central point of reference for business owners and project sponsors, ensuring that project methodologies and reporting structures are clearly understood and applied.

Main Relationships

• Customer Programme Manager (Direct Report) – To provide project updates, escalate risks, and ensure strategic alignment of customer initiatives.
• Business Owners and Project Sponsors – To coordinate project execution, track deliverables, and support