Senior Site Reliability Engineer

Job Description

Thomson Reuters is seeking a Senior Site Reliability Engineer to join our Service Management, Technology team. This role calls for an individual who is capable of analyzing customer problems of high complexity and assessing the scope of impact, while mitigating customer impact of issues and executing work arounds. Willingness to learn is an important aspect of this position.

About the Role

In this opportunity as Senior Site Reliability Engineer, you will:

• Identify options for problem resolution and initiates action
• Engage others as appropriate and escalates as required
• Liaise with various application development and content teams, customer service teams, and other software and hardware support teams.
• Proactively monitor production and nonproduction environments and/or applications
• Provide input for technical plans and solutions.
• Provides task directions to other analysts.
• Conduct root cause analysis and correlation of other system and/or application problems of high complexity.
• Leads project planning sessions with team members where there are projects within the scope of the support team.

The following are required for some positions but not all:

• Develop, configure, or support tools for system monitoring and/or troubleshooting.
• Develop software application modules using disciplined software development processes in order to fix a problem and to communicate the changes effectively.
• Carry out unit testing and implements application modules they have developed or modified, ensuring application meets needs of client and business.
• Provide ongoing maintenance of either mainframe or client/server applications or tools, depending upon projects with which previously have experience.

About You

You're a fit for the role of Senior Site Reliability Engineer if your background includes:

• 3-5 years of experience in a relevant role/position (DevOps Engineer, Cloud Engineer, Systems Administrator etc.)
• Strong experience with Python
• Proficiency with Datadog, PowerShell, Linux Command, Line (Bash)
• Practical experience with Azure or AWS and Windows
• Skilled in capacity analysis, troubleshooting, networking
• Bachelor's degree in relevant field
• Experience with Cloud Automation is a plus

#LI-MW1

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these profes