Patient Services Coord. II

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Rotating shift and E/O Weekend
Week One: Sun 8a-4:30p, Wed 9a-5:30p, Fri 2:30p-11
Week Two: Wed 9a-5:30p, Fri 2:30p-11, Sat 8a-4:30p

 

Job Summary

The Patient Services Coordinator (PSC), under supervision of the Operations Manager, provides general administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the care team and the patients. The emphasis is placed on the ability to collaborate and communicate effectively, organize priorities, complete tasks, and manage confidential patient information.

 

Qualifications

Greet all patients and visitors to the practice in a professional, timely and respectful manner.  Effectively interact with a diverse population.

·         Answer all incoming phone calls utilizing courteous customer service skills.

·         Schedule patient appointments including imaging services appointments.

·         Maintain confidentiality and privacy consistent with HIPAA guidelines.

·         Responsible for monitoring and oversight of provider schedules to ensure accurate and timely appointment scheduling. 

·         Adjust imaging schedules when necessary, in accordance with practice policies.  Contact patients to communicate schedule changes as needed      and ensure timely rescheduling.

·         Troubleshoot workflow and scheduling issues to ensure an efficient daily operation.

·         Problem solve emerging patient concerns in a timely and appropriate manner.

·         Provide cross-coverage for other administrative staff members during absences, vacations and variations in workflow as needed.

·         Work with leadership on ongoing departmental projects.

·         Perform all other duties that are unit specific and appropriate to this level of position.

Qualifications -

High School Diploma or GED required; college education preferred.

·         Exceptional customer service skills

·         Strong interpersonal, organizational and time management skills.

·         Ability to work collaboratively and independently.

·         Knowledge of computer skills necessary to use appropriate modules of Epic to include appointment scheduling, referral management and electronic medical record navigation.

·         Good command of the English language.

·         Demonstrates initiative and continually strives to enhance the credibility of the department.  Takes ownership and responsibility for work and behavior.

·         Ability to problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and patients. Seeks guidance and direction appropriately.

·         Ability to multi-task, prioritize effectively and exhibit composure in a fast-paced environment.

·         Knowledgeable and compliant in all hospital, state, and federal regulatory requirements, including hospital policies and procedures (where applicable to the job), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and Health Insurance Portability and Accountability Act of 1996 (HIPAA).

 

Additional Job Details (if applicable)

 

Remote Type

Onsite

 

Work Location

80 Everett Avenue

 

Scheduled Weekly Hours

24

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$17.36 - $24.45/Hourly

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualification