Senior Analyst System Operations Data Analytics Reporting

Position Summary

The Senior Analyst System Operations Data Analytics & Reporting reviews real-time metrics, goals, and other key performance indicators (KPIs) to identify trends, risks, bottlenecks, and opportunities within the performance of the operation, in support of the conduct of System Operations Center (SOC) operations, business and continuous improvement. The Senior Analyst reports to the Director System Operations Strategy & Continuous Improvement, providing ancillary analytical support to the Customer Experience teams, Flight Ops, and Tech Ops.

Essential Responsibilities

• Analyze daily operating metrics and statistics to proactively identify opportunities for improvement.
• Drive a weekly operational review meeting for SOC Leadership.
• Review cross-departmental data to highlight inefficiencies across teams.
• Create, manage, and distribute dashboards and reports to the various operating teams as required, including presenting findings to Senior Leadership.
• Utilize statistical/mathematical modeling to quantitatively evaluate the impact of applicable policy and procedure options/changes.
• Conduct analyses and provide recommendations to enhance system performance for various functional groups.
• Leverage industry data and statistics to develop comparative reports and presentations as necessary.
• Ensure that during Irregular Operations, Leaders are provided real-time qualitative and quantitative data as required.
• Support Incident/Emergency activation briefings to provide real-time analysis to Senior Leadership and team participants.
• Develop and maintain a regular debrief cadence following Irregular Operations and Incident/Emergency activations.
• Prepare and provide necessary information for weekly operations reports to Senior Management Team.
• Other duties as assigned.

Minimum Experience and Qualifications

• Bachelor’s degree in Statistics, Finance, Mathematics, Quantitative Analysis or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
• Three (3) years of data or operational analysis in the aviation industry
• Proficient with Microsoft Office suite, specifically Access, Excel, and PowerPoint
• Strong quantitative and analytical skills
• Excellent verbal and written communication skills
• Must be a self-starter who is eager to participate and contribute to JetBlue teams
• Proficient with MS SQL Server Management Studio and knowledge of basic coding structure
• Available for overnight travel (10%)
• Must pass a pre-employment drug test

• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Experience in Airline Industry
• Proficient with Tableau visual analytics software and Snowflake cloud data platform
• Familiarity with airline System/Network Operations Centers and applicable processes and software applications<