Clinical Technician III - External Referral Lab - Specimen Processing - Weekdays, 2:30 pm - 11:00pm

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke University Health System Clinical Laboratories

 

Pursue your passion for caring and innovation as a team member in the state-of-the-art Duke Health laboratories. Duke Health laboratories are College of American Pathologists accredited and Clinical Laboratory Improvement Amendments certified. The multidisciplinary team is committed to serving the rare and complex testing needs of Duke Health's diverse patient population by providing timely and accurate results, educating the next generation of laboratorians, scientists and physicians, and researching and developing the cutting-edge diagnostics of tomorrow.

Specimen Processing in the Duke University Hospital External Referral Lab in Durham. Monday - Friday, 2:30 p.m. - 11:00 p.m., with a rotating on caon-call weekends and holidays.    This position is eligible for the second-shift differential and $2,500 commitment bonus.    General Description

Process specimens for external lab send out tests, request approval for tests that are not approved for send out, troubleshoot problems and missing specimens, ensure required test requisitions and paperwork are received, resolve the expected test list and specimen collected not received report, work the Referral Lab In-basket emails.

 

Work Performed

 

• Perform a variety of routine and specialized procedures.
• Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, Point-of-Care Testing, urinalysis without a microscope, phlebotomy, cytopreparatory, and specimen management.
• Assist with the coordination of technical activities pertaining to the needs of the operational department, such as Phlebotomy, Cytology, and Specimen Management.
• Communicate professionally and courteously with patients, family, and other medical personnel as necessary for problem recognition and initiation of the resolution and, if necessary, escalation to the next level.
• Obtain information for laboratory records, explain procedures, allay fears, and elicit cooperation.
• Perform a variety of routine and specialized specimen preparation procedures including, but not limited to, general laboratory specimen preparation, cytology specimen preparation, and cytogenetics specimen preparation.
• Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.
• Receive and process specimens as required by respective laboratory area procedures and protocols.
• Participate in the distribution of specimens, supplies, and reports to the appropriate laboratory staff; perform messenger/courier activities as required.
• Maintain inventory of supplies; reorder as required; stock supplies on carts and hand trays; wash glassware.
• Utilize various hospital information systems and software.
• Assist in training new personnel; provide technical assistance to new employees, and students as assigned.
• Make work assignments for Phlebotomy team members, review the work of other employees, and assist in training new personnel.
• Maintain specimens and/or slides.
• Prepare reagents, dyes, etc . used in the processing of specimens.
• Perform routine maintenance as required by laboratory procedures.
• Participate in the development of new procedures, techniques, and equipment.
• Participate in rewriting and maintaining lab procedures.
• Assist with word processing, miscellaneous office tasks, and maintaining office records.
• Lead Support Techs.
• Assist with workflow coordination in respective areas.
• Perform other related duties incidental to the work described herein.

 

Knowledge, Skills, and Abilities

 

• Basic and advanced phlebotomy and specimen processing skills.
• Knowledge of medical terms preferred.
• Basic computer skills.
• Effective communication skills.
• Effective professional communication skills to interact with patients/customers.
• Basic supervisory skills in technical assistance to assist other clinical techs, scheduling, workloads, and development of lab procedures.

 

Level Characteristics

 

Within the clinical laboratories, we embrace Duke’s purpose, placing the patient at the center of everything we do. We do this by demonstrating behaviors that focus on delivering patient- and family-centered care and embodying the values that promote a positive work culture. We expect every team member to commit to these values and hold each other accoun