Assistant Director, Site Operations

Overview

Under the guidance and general direction of the Director of Site Operations, the Assistant Director, Site Operations coordinates daily team facilitation and site operations as indicated. Provides daily leadership, guidance and direction for the PACE CNY interdisciplinary team. Assists the team in problem solving and in actively care planning for participant’s needs while promoting and maintaining the participant’s wishes and independence. Serves as liaison between staff and Director of Site Operations; monitors adherence to established standards of care and policies; provides administrative support and oversight to the team ensuring compliance with all regulatory requirements including participant review/assessments. Serves as a key leader of care planning processes.

Responsibilities

Job duties specific to this position:   

• Assists the Director, Site Operations and accepts delegation of job duties.
• Actively leads or participates in morning meetings, interdisciplinary care planning sessions (I&A’s, reassessments, significant changes etc.) and family meetings as appropriate.
• Ensures necessary documentation of morning meeting follow up and/or care planning concerns are completed and resolved in a timely manner.
• Supports and ensures delivery of quality care while utilizing the most cost-effective measures.
• Ensure participation by appropriate personnel to provide proper and safe care to participants.
• In the absence of the Director, Site Operations is responsible for day-to-day site operations; directly oversees services provided in the center.
• Collaborates with the Director of Site Operations to identify opportunities for process improvement, monitor staff compliance with corporate and regulatory policies and procedures, and address performance or compliance concerns in a timely and appropriate manner.
• Maintains an effective system for participant/family complaint investigations and

management; works closely with Director of Clinical Services and other contracting

services relating to concerns/complaints to provide timely/satisfactory resolution.

• Collaborate with the Quality Assurance Department and administrative team to monitor and improve quality outcomes. Reviews incident reports with the Quality Assurance staff and Director of Clinical Services to ensure completeness, identify system and process concerns, and evaluate the appropriateness of corrective actions. Develops or assists in developing corrective action plans, oversees their implementation, monitors effectiveness, and ensures the team's compliance with plans of correction. Identifies and communicates clinical concerns requiring Medical Director review or Level II reporting, actively participates in root cause analyses, and supports ongoing follow-up and quality improvement initiatives. Monitors and manages the team’s effectiveness. Provides staff with or advocates for team opportunities for professional growth and advancement.
• Actively involved in program development and in the development/communication of policy and procedures relating to PACE; oversees/is accountable for teams appropriate use of resources.
• Regularly attends Administration Meetings. Reports on projects, department and policy

changes, etc., to promote communication among management teams.

• Active member of committees as determined and assigned.
• Takes administrative on-call rotation assignments and responsibilities.
• Demonstrates adherence to all compliance policies and procedures. Is responsible for

promoting and fostering compliance in the workplace.

• Ensures the highest quality of care by performing responsibilities according to the highest professional standards.
• Demonstrates knowledge of PACE/D&TC Emergency Preparedness Plan and can

verbalize their role during an event.

 

Job expectations as a Assistant Director:

• Recognized as an in-house expert or lead person for their function or site in the absence of the Director of Site Operations. Develops and executes strategy, policy and tactics for the site or function. Keeps current in his/her area of specialization, applicable regulations and in management trends.
• Demonstrates effective leadership skills of delegation, organization, and coordination in

managing the daily operations of their function or site, including scheduling, orientation, and training. In partnership with Human Resources, makes or approves recommendations on employee hires, transfers, promotions, salary changes, disciplinary actions, terminations, and similar actions. Resolves grievances and other personnel problems in a fair, timely and consistent manner, also in partnership with HR.

• Promotes and encourages teamwork among emplo