Sales Associate - Short Hills

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

 

Role Overview

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as

directed by management and proactively develops his/her client portfolio. He/she

ensures a unique client experience throughout all touch points. He/she is also an

active participant in the daily operations of the boutique.

 

Responsibilities

Sales Achievement:

• Consistently achieve and/or exceed the monthly sales target, as directed by management.

• Ensure that each client receives outstanding and exceptional customer service by

providing a friendly environment which includes greeting and acknowledging every

customer, maintaining outstanding standards, solid product knowledge and all

other components of Customer Service before, during and after sales client (if dedicated area/staff is not available).

• Adapt approach according to the client needs and motivations.

• Negotiate and handle objections with ease.

• Assist and support after sales clients in accordance with Maison values. Act as a

referent and provide recommendations that will provide an exceptional client

experience.

• Remain current on industry news and competitor.

 

Client Relationship Management:

• Cultivate new and existing client relationships through exceptional service and

other Maison-specific CRM initiatives, partnering with Management to develop a

plan for their clients and prospects.

• Consistently and accurately capture client data for follow-up and relationship

building, effectively utilizing the tools that are available.

• Appropriately resolve client issues/concerns and escalate as needed to Management.

• Partner with Management to develop a plan to support, and participate to, in-store

and offsite events and networking.

 

Daily Boutique Operations:

• Understand and comply with all security and operational policies and procedures

for the Group, Maison and boutique.

• Assist with daily set-up and breakdown of the boutique, and communicate on any

maintenance issues.