GAME AND FISH DEPARTMENT

Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

The Arizona Game and Fish Department is an Equal Employment Opportunity agency.

Customer Service Supervisor

Job Location:

INFORMATION EDUCATION & RECREATION DIV / SHOOTING SPORTS BRANCH
BEN AVERY - RIFLE & PISTOL RANGE / CLAY TARGET CENTER
4044 W Black Canyon Blvd, Phoenix, AZ 85086

Posting Details:

Salary: $42,850 - $49,490 

Grade: 20

Closing Date: 1/4/2026

Job Summary:

CUSTOMER SERVICE SUPERVISOR
INFORMATION EDUCATION & RECREATION DIV / SHOOTING SPORTS BRANCH
BEN AVERY - RIFLE & PISTOL RANGE / CLAY TARGET CENTER
I-17 and CAREFREE HIGHWAY / REGULAR APPOINTMENT
FLSA-EXEMPT / SALARY GRADE 20 / SALARY RANGE: $42,850 - $49,490

Ben Avery Rifle & Pistol Range & Clay Target Center
Two (2) Full-Time Positions

The Ben Avery Shooting Facility (BASF)—one of the largest publicly operated shooting facilities in the nation—is seeking two highly motivated Customer Service Supervisors to lead front-line operations at our nationally recognized range. This is a hands-on supervisory role ideal for leaders who thrive in dynamic environments, enjoy mentoring staff, and take pride in delivering exceptional public service.

A City of Phoenix Point of Pride and a Five Star Range recognized by the National Association of Shooting Ranges, BASF serves more than 240,000 shooters annually across 1,650 acres in north Phoenix. Our mission is to provide a safe, professional, and welcoming experience for shooters of all skill levels—and strong supervision is central to that mission.

The Customer Service Supervisor provides administrative, operational, and direct supervisory leadership for customer service operations at BASF. Under general supervision, this position oversees daily front counter and retail operations, ensures consistent service standards, manages staff performance, and coordinates closely with internal teams to support facility programs and projects.

This role requires a confident leader who can manage people, processes, and priorities while maintaining a strong customer-service focus in a fast-paced, public-facing environment.

Work Schedule: Shifts may include mornings, afternoons, evenings, weekends, and holidays. Work is performed in a noisy outdoor environment and may involve exposure to extreme heat, cold, wind, or rain.

Job Duties:

The Customer Service Supervisor provides administrative, operational, and supervisory support to the Ben Avery Shooting Facility (BASF). This position supervises a customer service operations section, ensures high-quality public service, supports budget and procurement processes, and assists with the development and implementation of facility programs and projects. The role requires strong leadership, coordination with multiple internal units, and the ability to supervise and manage a wide variety of employee and administrative tasks under indirect or general supervision.

Major duties include:
• Responsible for coordinating procurement activities with the IERD Administrative Support Team as a user of the Arizona Procurement Por