Lead Software Support Engineer

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lead Software Support Engineer, you will be responsible for mentoring and coaching the application support team by providing technical direction and knowledge for day-to-day support and system outages. Java, web platform technologies, networking components. You will work closely with cross-functional teams, including developers, product managers, and operations, to ensure the scalability, performance, and reliability of our systems.

Location

This role is a fully remote position within the United States.

The Main Responsibilities

• Identify, analyze and resolve application problems quickly while minimizing user impact and downtime
• Implement production software changes and provide post release support
• Proactively create and maintain scripts to monitor and maintain applications to reduce application downtime and user impacts
• Perform root cause analysis to identify causes of outage and work with cross functional teams to implement countermeasures to prevent future problems
• Provide technical direction and task prioritization to project team for daily support duties as well as for application and hardware upgrades and migration efforts
• Outage management experience leading application team by using strong problem solving and decision making skills to reduce mean time to repair
• Facilitate ongoing communication and training with application support team
• Create, update, and test disaster recovery plans for each supported application
• Partner with software developers and vendors to deploy updated software and provide ongoing support of production applications

What We Look For in a Candidate

Required Qualifications

• Bachelor's degree, or 8+ years of experience in production support in an enterprise environment.
• Knowledge of general operating system systems such as Windows, Unix, and Linux and database familiarity
• Proficiency with Java and Shell Scripting.
• Proven experience leading technical teams and projects. Able to coach less-experienced production support engineers.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

 

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY  
$108,896 - $145,195 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI  
$114,082 - $152,109 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA  

 

#LI-LP1

 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
 

Learn more about Lumen's:

• Benefits
• Bonus Structure

Requisition #: 337654

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports an