Security Officer

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
• Assume responsibility for the safety and well being of guests and fellow team members, ensuring compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols
• Patrol Apache Casino Hotel buildings and parking lot; identify safety hazards and breaks in security, investigating, interviewing, and documenting all applicable incidents in accordance with internal policies
• Regularly provide escorts of money and team members in money-handling positions; assist with jackpot verifications
• Give directions and provide escort to guests and team members in need
• Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings
• Make detailed lost and found descriptions - people and incidents
• Perform other related duties as may be assigned by reporting supervisor
• Understand and comply with the Eye, Hi, Goodbye program.

• Regular attendance is required

Due to the cyclical nature of the casino/hospitality industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel. There is a reasonable expectation you will be scheduled on duty and/or “on-call” days, evenings, graveyards, holidays and/or weekends.  

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
• Maintain a neat, clean, and well-groomed appearance (Security Officers are uniformed and badged distinctively).  Uniforms must be clean and pressed at the beginning of each shift
• Ability to maintain a calm demeanor during stressful situations
• Understand and comply with the Eye, Hi, Goodbye program
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members