Senior Strategic Account Manager Belgium

About

Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

To learn more about us: About Swan ; Our story.

Job description

Swan is seeking to a Senior Strategic Account Manager to represent Swan in Belgium, be responsible for our existing customers and deliver planned revenue.

This role will focus on managing strategic accounts and collaborating with internal teams to onboard partners effectively. As Swan's presence grows in Belgium, your responsibilities will evolve to emphasize nurturing existing relationships and serving as the company's regional representative at events and in the media. Additionally, you will collaborate with our Belgian MLRO to maintain a strong relationship with the National Bank of Belgium, ensuring compliance with regulations while fostering continued growth.

This hybrid role requires you to be both a thought leader and hands-on contributor in Belgium. As such, you will also manage our portfolio of customers in Belgium and be accountable for their revenue growth.

We are looking for a strategic thinker with strong business acumen who excels in identifying and capitalizing on entrepreneurial revenue opportunities. The ideal candidate should be curious, eager to learn, and possess a solid understanding of technical and compliance concepts. They will leverage their consultative sales skills to understand partner and end-customer needs and position solutions for Swan's long-term success in Belgium. As a collaborative team player, they will work closely with our product and compliance teams to integrate critical prospect and partner requirements into our roadmap and streamline our onboarding processes.

While we're expanding across Europe with local presence in multiple countries, our headquarters is in Paris. Regular visits to Paris and Amsterdam will be required, especially during your initial period.

✨ Your mission

• Ensure Swan's success in Belgium by developing a deep understanding of the market and by being our spokesperson in front of prospects, customers or third-parties.

• Drive planned revenue growth in the country by ensuring customer success and leveraging automation to deliver higher levels of service.

✨ Your responsibilities

Management and development of existing customers (80%)

• Manage our portfolio of customers in Belgium and be accountable for their revenue growth.
• Track revenue vs planned budget and identify opportunity and challenges, ensure continuous revenue generation by effectively tracking and streamlining revenue processes
• Conduct Quarterly Business Reviews (QBR) for top partners to track progress and align strategies, drive partner engagement with standardized monthly reporting and product marketing
• Effectively work cross-functionally across the organization to shape Swan’s solutions to meet customer needs
• Work closely with Benelux sales teams on account expansion opportunities with existing customers
• Coordinating with the product development team to convey customer requirements and feedback
• Monitor and manage partner satisfaction through Health Score, CSAT, and other metrics

Country Lead (20%)

• Be the voice and face of Swan for the region (at events and in the press)
• Attend industry events to meet new prospects and spot new o