H2Go Lead

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The H2Go Lead oversees the daily operation of the H2Go Booth and H2Go Operations, while also acting as a liaison between management and employees.

We are currently looking for a:

 

H2Go Lead

Roles & Responsibilities:

 

Supervisory Duties:

• Assist with the daily operations of the H2Go team and any other assigned departments

• Lead by example, attitude, and as a representation of Splish Splash core values

• Act as an approachable mentor and coach to all assigned team members

• Become knowledgeable of performing the essential duties of all aquatics and lifeguarding positions and backfill these positions when needed

• Participate in all aspects of supervision of assigned employees, including hiring, orientation and training.

• Ensure that all required meal and other breaks are being given in accordance with NY law

• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Coordinate and oversee staffing and operation of all H2Go Booth and H2Go operations daily.

• Continuously train H2Go Cashiers and H2Go Attendants in park procedures and policies.

• Notify proper management in cases of emergency.

• Ensure all opening and closing procedures have been done properly for assigned facilities.

• Assist guests with comments, suggestions, or complaints.

• Provide knowledge of H2Go levels.

• Manage ride queues and update line times.

• Oversee H2Go equipment and ensure everything is in working order.

• Assist in any areas that are busy and manage H2Go Booth queue.

• All other duties assigned by leadership.

Education and Experience:

• No education requirements for this position

• Previous work experience is not required

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements: 

• Must be at least 18 years of age to comply with NY Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Demonstrated ability to successfully perform all swim tests, water rescues, assists

• Ability to comply with all uniform policies

• Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding aquatics safety standards

• Ability to take control of emergency and intense situations while remaining calm

• Ability to manage crowd control during emergency situations

• Must demonstrate a willingness to learn and ability to follow instructions

• Must be guest-focused and work well with other team members and supervisors

• Ability to work independently with minimal supervision

• Pay Rate: $18 / hr.

Physical Requirements:

• Ability to stand or walk for extended periods of time

• Ability to frequently kneel, stoop, bend, squat, twist or reach above shoulder-level

• Ability to use hands to grasp, finger, handle, or feel

• Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds.

Working Conditions:

• Constant exposure to outdoor aquatics environments

• Constant exposure to variable outside temperatures, including high heat, direct sun, cold, humidity, dust, rain, and other weather conditions

• Subject to frequent interru