VIP/Membership Manager

About PopStroke

Welcome to PopStroke, where we've reinvented the classic pastime of mini-golf into an extraordinary experience. Imagine a place where the charm of traditional mini-golf meets innovative technology and custom-designed courses, where playful challenges unfold against the backdrop of beautifully designed landscapes. This is PopStroke – where the pure joy of mini-golf extends beyond family outings and date nights to welcome guests of all skills and ages seeking a unique and memorable entertainment and culinary experience.PopStroke currently has 15 locations across Florida, Texas, Arizona, Alabama, South Carolina, and Nevada with 1 additional venue under development and expected to open by the end of 2024. We're looking for awesome folks to join our PopStroke team as we embark on an epic expansion journey. If you're all about fun, hard work, and creating memories, you're in the right place!

About the role

Popstroke is seeking a dynamic and experienced VIP/Membership Manager to join our opening team in Palm Beach.  This role is pivotal in managing inbound leads, prospecting and selling VIP Memberships. The successful candidate will be responsible for converting inquiries into sales, ensuring client satisfaction, uncovering new accounts, and contributing to the overall membership sales targets of the organization.
Reports to: National Membership Director

Full-Time, Exempt

What you'll do

• Develop and implement strategies to recruit, engage, and retain members. 
• Inbound Sales Management: Efficiently handle inbound membership inquiries, providing timely and accurate information to potential members.
• Collaborate with the marketing team to promote the membership program across various channels.
• Oversee the membership enrollment process, ensuring a smooth and welcoming experience for all new and existing members. 
• Coordinate membership renewal campaigns, including reminders, outreach, and incentives to encourage retention.
• Serve as the main point of contact for all membership-related inquiries, providing exceptional customer service and fostering strong relationships with members.
• Create and manage member communications, including newsletters, promotional materials, and special event announcements.
• Analyze membership data to track growth, identify trends, and make recommendations for improvements.
• Plan and execute exclusive member events, programs, and experiences that enhance member value and increase engagement.
• Ensure that membership benefits are aligned with member expectations and business goals.
• Stay current with industry trends and best practices related to membership programs and member engagement.
• Maintain a service mindset and delivery of service standards and expectations appropriate around influential and discerning guests, and understand their unique interests, preferences, and desired experiences.
• Support strategic initiatives related to building a strong membership base and enhance events and create exceptional experiences to build loyalty.
• Generate calls and in-person visits to qualifying members to ensure conversion and revenue metrics for future memberships.
• Ensure that every guest is recognized meaningfully.
• Identify opportunities for guest-centric experiences throughout the VIP lounge and pool outlet and establish SOPs and protocols to ensure all team members deliver on these opportunities.
• Keep the General Manager promptly and fully informed of all issues.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.  
• Perform other duties and responsibilities as required.

Qualifications

• At least 5 years of experience in sales in hospitality, entertainment, or events industry, luxury experience preferred. 
• Exceptional aptitude in managing budgets, driving performance, increasing revenue and converting leads into sales.
• Excellent guest service skills.
• Self-motivated.
• Proven track record of leading initiatives, achieving goals, and succeeding in a team environment.
• Exceptional personal presence with employees and guests; highly engaged in day-to-day operation
• Strong communication and interpersonal skills, with the ability to build relationships with clients.
• Negotiation and diplomacy skills with team members, guests, corporate partners, and ownership
• Must be able to work flexible hours, including evenings and weekends
• Must be ale to work in