Store Manager

SUMMARY

Handmade happiness starts with you! The OMNI Store Manager is responsible for the successful operation of an OMNI store location in accordance with the core competencies, guidelines, and policies set forth by the company. The OMNI Store Manager is responsible for the retail and shipping operation of an OMNI location including the delivery of strong financial performance that meets and exceeds expectations. This position will provide the best customer experience for our core business, while also overseeing the Ship from Store (SFS) and Buy Online Pick Up in Store (BOPIS) operations.

The OMNI Store Manager is also responsible for the scheduling of the retail store operations and collaborating with the SFS manager to ensure the SFS team is scheduled to effectively meet the ship from store business needs. This position will ensure that all operational priorities (freight & planogram sets) are completed efficiently and in compliance with company policies.

The OMNI Store Manager will utilize financial and productivity reports to drive financial results, service behaviors, and achieve operational excellence. This position collaborates regularly with the district manager to train and develop team members regarding staffing needs, hiring, interviewing, terminations, and other HR opportunities.

JOB DUTIES

HEARTS

• Develops long-lasting customer relationships by identifying and anticipating customers’ needs.
• Connects with the greater community and acts as a brand ambassador for JOANN.
• Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors.
• Stays adept at knowing the product and staying curious on new merchandise and trends.

HANDS

• Communicates new initiatives, leadership messages, and promotions.
• Ensures impeccable execution of operational policies and procedures.
• Coaches and inspires the team to drive sales by exceeding customer expectations.
• Builds strategic plans and provides the necessary tools for the team to achieve KPIs.
• Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures.
• Provides overall leadership for the Ship from Store (SFS) and Buy Online Pick Up in Store (BOPIS) operations.
• Communicates Planogram (POG) set within the store and ensures accuracy according to company standards.

MINDS

• Continually stays informed on industry trends and seeks out ways to stay relevant in the marketplace.
• Able to cope with change and shift direction as needed.
• Drives sales by continually analyzing reports and identifying trends. Creates strategies to achieve both individual and store goals.
• Utilizes the FAST model to consistently deliver sales plan and company objective.
• Working with the OMNI SFS Manager, ensures the financial success of the Ship from Store operation.

INSPIRE

• Mentors and inspires the team to enhance the overall store’s performance.
• Creates a model for continuous learning while promoting teamwork and appreciation throughout the team.
• Develops in-store talent by creating succession plans and effectively managing performance.
• Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided. Collaborates with the OMNI SFS Manager in ensuring the successful recruitment of the SFS team.

Applicable laws may place restrictions on an OMNI Store Manager's ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform.

PHYSICAL REQUIREMENTS

• Stand during an entire shift (other than normal break time).
• Continuously walk around all areas of the store throughout shift.
• Read written instructions, reports, and other information on paper and computer screens.
• Orally communicate with customers and other team members on consistent basis throughout their shift.
• Input data on computer keyboard and handheld units.
• Use 2-way radios (hear incoming messages and provide verbal response).
• Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
• Lift, place, and arrange items on shelves and racks.
• Bend down and reach above head.
• Climb and descend ladder.
• Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs. on a constant basis, 10 lbs. on a frequent basis, 10-49 lbs. on an occasional basis, and 50-97 lbs. group lifts on an