General Manager Vehicle Operations

The General Manager Vehicle Operations is responsible for the back-of-the-house processes, vehicle care and management, and maximizing efficiencies as a leader on the Vehicle Operations team.  The General Manager II will oversee vehicle operations of a location ensuring maximum performance and efficiency while providing overall leadership to employees by maintaining a positive employee culture, customer satisfaction, safety, service, budgets, and vendor relations. This position is responsible for having in-depth knowledge of operations, management, logistics, technology and financial disciplines across all functions and all brands at a location.

 

What You’ll Do:

• Actively fosters a culture that provides the “Best in Class” service
• Establish efficient utilization and effective control of vehicle inventory
• Ensures achievement of profitability while protecting the value offering
• Implements and drives innovative and creative methods and processes to meet and exceed customer expectations
• Constantly champions productivity improvements via employee involvement and accountability
• Develops and executes strategies to maximize cash management efficiency in all operational fleet processes
• Develops cross-functional talent effectively within the Organization in order to foster a high performing culture and holds all location management accountable for the effective management of their teams
• Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
• Develop effective tactical plans and operationally execute the company strategy, as cascaded by the Area Vice President
• Creates a culture of partnership and open mindedness at all levels through effective collaboration across the organization
• Generates innovative ideas and solutions to problems and constantly strives to improve business results and stay ahead of the competition
• Establish and deliver location-specific performance standards/goals and ensure execution
• Conducts performance evaluations that are timely and constructive

 

What We’re Looking For:

• 6+ years’ experience in Customer Service or Operations Management; Car Rental, Hospitality or Tourism preferred
• Bachelor’s Degree, preferred
• Moderate proficiency in Microsoft Office Suite
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Ability to influence
• Flexible and adaptable; ability to work effectively in ambiguous situations 
• Excellent verbal and written communication skills  
• Results driven, ability to make decisions and help solve problems
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
• Ability to drive process and organizational change.
• Ability to motivate teams and keep a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.

 

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental   
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand