Assistant Property Manager

Company Description

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

*Must live within a commutable distance to Orlando, FL.

The Assistant Property Manager Floater supports multiple residential communities under the Westgate portfolio. This role provides on-site operational, leasing, and administrative support as needed across various locations, ensuring consistent service, smooth operations, and high resident satisfaction. The Floater acts as a flexible extension of each community’s management team—stepping in during staffing shortages, lease-ups, high-volume periods, or special projects.

Leasing & Resident Relations

• Assist with leasing efforts including tours, phone, emails, application processing, and move-in coordination
• Provide excellent customer service to prospects and residents across all assigned communities
• Ensure all leasing presentations and follow-ups align with Westgate brand standards
• Support renewal efforts by preparing renewal notices and communicating rent adjustments
• Help maintain high occupancy and retention rates throughout the portfolio

Operations & Administration

• Travel between multiple communities and provide coverage during vacancies, vacations, or high-volume periods
• Support property managers with daily operations such as reporting, and inventory control
• Assist with implementation of new operational procedures, software systems, or leasing strategies
• Maintain compliance with policies, fair housing guidelines, and local regulations
• Ensure office readiness, cleanliness, and organization at all locations

Financial & Record Keeping

• Process rental payments, ledger adjustments, and deposits through Yardi/RentCafe
• Support month-end reporting and invoice processing as directed
• Help track delinquency, send notices, and support follow-up on outstanding balances

Maintenance Coordination

• Enter, track, and follow up on maintenance requests in Yardi and HotSOS when applicable
• Assist with unit inspections, turn schedules, and coordination between general resort managers and maintenance teams
• Support oversight of on-site vendors and contractors when needed

Qualifications

• 1–2 years of experience in property management and/or leasing required
• Lease up experience strongly preferred
• Strong understanding of leasing best practices and resident relations
• Experience with Yardi, RentCafe, or similar property management software preferred
• Ability to independently prioritize tasks and work efficiently across multiple locations
• Strong communication, professionalism, and customer service orientation
• Must demonstrate integrity, reliability, and proactive problem-solving
• Ability to adapt quickly to new environments and varying community needs
• Valid driver’s license and reliable transportation required
• Ability to work weekends

Key Competencies:

• Flexibility & Adaptability: Thrives in changing environments and new assignments
• Attention to Detail: Maintains accurate records and consistent documentation
• Team Collaboration: Partners effectively with multiple property managers and teams
• Proactive Thinking: Anticipates community needs before issues arise
• Professionalism: Represents Westgate brand values across all communities

Education & Certifications:

• HS diploma or GED required
• Associates or Bachelors degree preferred, not required
• Real Estate license and/or CAM certification preferred, not required

Skills/Knowledge:

• Must have excellent communication skills (written and oral)
• Bi-lingual is preferred, not required
• Proficient in Microsoft Office (Excel, Word, Outlook)
• High attention to detail
• Ability to complete complex assignments independently
• Ability to manage time and prioritize competing deadlines
• Reliable and tru