Dealer Compliance Senior Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As the Senior Manager for Dealer Compliance at Westlake Financial, you will play a pivotal role in overseeing and optimizing the operational aspects of the Dealer Compliance department. Your key responsibilities include:

Operational Oversight:

• Ensure efficient and compliant servicing of auto loans.
• Manage a high-performing team focused on delivering exceptional results.
• Implement strategies to enhance customer satisfaction within the compliance framework.

 

Process Optimization:

• Develop and implement streamlined processes for dealer management activities.
• Oversee payment processing, account maintenance, and effective dealer communications.
• Ensure adherence to Company development standards, policies, and procedures.

 

Project Management:

• Drive projects to completion with a focus on quality, cost-effectiveness, and timeliness.
• Align all initiatives with pre-established goals and objectives.
• Implement risk management practices to mitigate potential issues, especially related to loan fraud.

 

Innovation and Technology:

• Stay abreast of industry trends and technological advancements.
• Evaluate and implement innovative technologies to improve the dealer management process.

 

Team Leadership:

• Recruit, train, and manage a high-performing servicing operations team.
• Foster a collaborative and positive work environment to enhance team productivity and morale.

 

Strategic Collaboration:

• Provide guidance and support on schedules and staffing for your departments.
• Define key performance indicators (KPIs) for the servicing operations team.
• Regularly analyze performance metrics and drive continuous improvement initiatives.

 

Cross-Functional Collaboration:

• Work closely with other departments, such as risk management, finance, and legal.
• Coordinate with Project Managers to optimize results and reduce expenses.

 

In summary, as the Senior Manager for Dealer Compliance, you will lead initiatives to ensure operational excellence, compliance, and customer satisfaction while fostering innovation and collaboration across departments.

 

ESSENTIAL KNOWLEDGE, SKILL & LICENSES:

• Oracle or other retail consumer servicing system
• Ability to write and decipher SQL queries (Oracle, MySQL, MS SQL Server)
• Personal computer; Microsoft applications – Outlook, Excel, Word, PowerPoint

 

EDUCATION AND/OR EXPERIENCE:

 

• Bachelor's degree in business, finance, or a related field
• Extensive experience (5+ years) in auto finance, with a focus on sales and servicing
• Heavy analytical and problem-solving skills
• Strong understanding of regulatory requirements related to auto finance and lending
• Proven track record of leadership and team management
• Exceptional communication and interpersonal skills
• Strategic thinker with the ability to translate strategy into actionable plans
• Results-driven and focused on achieving operational excellence
• Adaptable and able to thrive in a dynamic and fast-paced environment
• Strong commitment to ethical business practices and customer satisfaction

 

PAY RATE:

• $95,000 to $105,000 per year 
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable. 

 

FULL-TIME BENEFITS

• Medical, Dental, and Vision benefits 
• Life Insurance and Long-term disability plans 
• Flexible Spending Account 
• 401K matching 
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching 
• Wellness Programs 
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) 
• Career Path Opportunities 
• Discounts on Parks, Museums, Movie Tickets, and Attractions 
• Annual Flu Shot