Pulmonology Referral Specialist (MCP)

Job Description Summary

MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina.

This role acts as an expert in all areas of healthcare scheduling and access as they pertain to provider-specific templates and specialties. The position collaborates closely with departmental, clinical, physician, and division staff to assist potential customers in navigating the system to obtain access and referral information for medical care at MUSC.

Entity

MUSC Community Physicians (MCP)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC001804 MCP - Florence Pulmonology

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

40

Work Shift

Job Description

•The Referral Management Specialist I reports directly to the Call Center Manager. Under general supervision, the Referral Management Specialist I is responsible for scheduling appointments across various specialties, which includes their primary assigned service, a secondary specialty/service, and a tertiary specialty/service, all within a call center environment that utilizes an automated scheduling system.

•The triage of patient calls is conducted according to established algorithms, which involve addressing inquiries, resolving issues, and referring patients to the appropriate clinical team for any clinical matters as necessary. This position acts as the primary advocate for patients, facilitating communication between the medical team and the patient by coordinating their requests and meeting their needs during a single phone call.

•Moreover, this role entails the responsibility of keeping current knowledge of all services and protocols, which includes, but is not limited to, handling incoming scheduling and clinical calls, managing faxes, and processing referrals. It also involves the meticulous collection of accurate data, which encompasses demographic information, physician details, insurance, employment, next of kin, emergency contacts, and other miscellaneous information essential for completing the patient's profile. This position exemplifies the highest standards of customer service, attentiveness, and consideration in every aspect.

Minimum Education and Experience:

Minimum Training and Education: High school diploma or equivalent (GED) and two years’ experience in a Medical Office, Call Center, and/or customer service business environment is required. The ability to prioritize and coordinate multiple tasks in a busy environment is necessary. Experience with computers and technology including Windows, Excel, and Intranet/Internet navigation tools, as well as system content, is essential. Strong demonstrated verbal, written, problem solving and presentation skills. Ability to work in a self-directed manner while interacting with patients, physicians and departmental partners.

Required Licensure, Certifications, Registrations:

• N/A

Additional Job Description

Benefits:

·Health, dental, vision, and life insurance·Employer Sponsored Retirement Plan·Paid time off and extended sick leave·Paid Parental Leave·Disability insurance plan options·Continuous professional and clinical training·Competitive pay ·Annual Merit Increase·Wellbeing resources·Tuition Reimbursement ·Employee perks and discounts·Employee referral program·Flexible schedule options·Certification incentive program

Physical Requirements

•Ability to perform job functions while standing and sitting.  Ability to perform job functions while walking and climb stairs. Ability to work from elevated areas. Ability to work in confined/cramped spaces.  Ability to perform job functions from kneeling positions. Ability to bend