OTC Cash App Team Lead

How will you CONTRIBUTE and GROW?

The Cash Application Team Lead is responsible for the daily activities related to the postings of payments to customer accounts, research and resolution of unapplied cash receipts, as well as, research and maintenance of customer information to improve the automated identification of customer payments.

Job Responsibilities

• Supervise cash application teams related to the daily processing of cash receipts and postings to customer accounts, including payments made by credit card, lockbox, ACH/Wire and branch deposits as well as other adjustments to customer accounts 

• Provide leadership to the Cash Application Jr analyst related to the research, resolution and reduction of unapplied cash receipts 

• Oversee Cash Applications Jr analyst and interns related to research requests received by collections teams in order to resolve customer account discrepancies and/or questions.

• Oversee the process of refunds being processed timely and accurately for applicable overpayments on customer accounts within policy.

• Interface with Dispute Management, Credit and Collections, branch operations and other associates to troubleshoot and resolve customer payment discrepancies.

• Oversee deposit reconciliations to the  lockbox and systems, as well as other month-end procedures.

• Monitor/measure customer payment performance, including monthly metrics, and provide support/reporting to the Manager, Cash Applications. Review a variety of reports, documents and on-line data systems to research problems.

• Develop, implement, and monitor standard operating procedures (SOPs) to ensure cost effective work flow in research and resolution of unapplied cash, investigate methods of improving the capabilities of the organization through changes in structure, technology or method. Design reporting tools to assist in analyzing and disseminating large amounts of data.

• Provide leadership and direction to Cash Applications teams:

  • Develop and conduct training programs to new and existing employees within the Cash Applications Department, including onboarding of associates, as well as technical and process training.

  • Provide guidance and oversight of staff activities related to the research and resolution of customer payment/invoicing issues; ensure follow-through / resolution of the root cause.

• Comply with AL Policies and Values.

• Responsible for contributing in achieving the CApps metrics.

• Continuous Improvement:

• Works closely with members of the Finance team and the Accounts Receivable team.

• Find new ways to improve the efficiency of the process. Makes recommendations and participates in the decision-making process regarding process improvement.

• Safety/Quality:

• Respects all Air Liquide safety policies, procedures and programs. 

• Participates in the promotion of Air Liquide's safety objectives. Knows and follows all procedures as outlined in Air Liquide's Quality Manual.

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Are you a MATCH?

Education

• College degree required

• Finance, Accounting, or Business Management degree preferred

Language Requirements

• English language proficiency is required. [B2]

• Spanish mandatory

Knowledge and Skills

• 5 + years of progressive experience in cash application / data entry 

• Knowledge of Oracle a plus

• Knowledge of HighRadius a plus

• Strong knowledge of Google Suites

• Oral and written communication skills

• Digital mindset for systems automation and connectivity 

• Continuous improvement mindset for process improvements

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up