Training Manager, Marketing In House

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Put the World on Vacation

At Wyndham Destinations, our mission is simple: to put the world on vacation. With nearly 15,000 passionate, diverse, and innovative associates worldwide, we are shaping the future of the timeshare industry by doing things never done before. Every day presents an opportunity to learn, lead, and influence a global business—all while delivering exceptional vacation experiences.

Position Summary

The In-House Marketing Manager is responsible for the direct leadership, performance, and development of the In-House Marketing/Concierge team. This role ensures strong tour flow, optimal conversion of resort occupancy, and an exceptional owner and guest experience. The Manager partners closely with Resort Operations, In-House Sales, Front-Line Sales, and Corporate/Regional Marketing leadership to execute strategic marketing initiatives and achieve business goals.

A critical component of this role includes training, coaching, and developing marketing talent to ensure consistent performance, professionalism, and brand alignment.

Essential Duties and Responsibilities:

Leadership & Team Management

• Directly supervise Concierge/Marketing staff, including interviewing, hiring, onboarding, and training new employees.

• Plan, assign, and direct daily work activities to ensure coverage, productivity, and service standards.

• Conduct performance evaluations, provide ongoing coaching, motivate team members, and administer rewards or corrective action when necessary (including conflict resolution and termination).

• Lead by example, modeling professionalism, ethical behavior, and a guest-first mindset.

Training & Development

• Design, implement, and oversee initial and ongoing training programs for In-House Marketing Coordinators and Concierge staff.

• Ensure team members are fully trained on:

  • Wyndham products, ownership benefits, and brand standards

  • Tour flow, booking processes, and tour qualification criteria

  • Owner engagement, objection handling, and customer service excellence

  • Compliance standards, policies, and marketing program guidelines

• Conduct regular skill-building sessions, role-playing exercises, and performance coaching to improve penetration rates, show factors, and overall productivity.

• Partner with Sales Leadership and Corporate Training teams to align training initiatives with current sales strategies and marketing programs.

• Identify development opportunities and create action plans to support career growth and internal advancement.

Operational & Reporting Responsibilities

• Resolve issues related to tour statuses, bookings, coding discrepancies, and system errors.

• Order and maintain departmental supplies, including collateral materials, uniforms, and promotional items.

• Maintain copies of invitations, daily tour manifests, and supporting documentation for reference and audits.

• Run and analyze daily operational reports, including but not limited to:

  • Daily Arrival Report

  • Daily In-House Report

  • Five-Year Owner Arrival Report

• Prepare and submit daily and weekly performance reports (e.g., show factors, penetration rates) in accordance with corporate deadlines.

• Compile and analyze performance data for each Marketing Coordinator to identify trends, strengths, and areas for improvement.

• Prepare additional reports as requested by upper management.

Cross-Functional Collaboration

• Coordinate with In-House and Front-Line Sales Management regarding tour availability, seat allocation, and anticipated tour flow.

• Ensure all pertinent Marketing/Concierge information is communicated clearly and timely to internal partners.

• Collaborate with Sales Leadership on new or updated marketing programs, booking rules, and gifting policies to ensure smooth execution.

• Submit employee payroll accurately and on time.

Additional Responsibilities