Senior Sales Manager

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 
• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
• Be original by building connections with our guests and being imaginative to create memorable experiences.

Your day to day

FINANCIAL RETURNS

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.  Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order. 
• Work with sales staff to service and solicit repeat business.  Up-sell client events and manage function space and room block inventory as assigned.
• Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy.
• May assist in developing and implement sales actions plan as assigned.  May also participate in the annual budgeting and planning process.
• May sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication.
• Implement hotel-level tactical sales plans as assigned to achieve greater profitability through increasing average rates, increasing overall occupancy, increasing business volume during off-peak periods, and enhancing the image of the hotel in the local community

PEOPLE

• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. 
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel departments. 

GUEST EXPERIENCE

• As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc. 
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.

RESPONSIBLE BUSINESS

• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
• Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.
• Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
• Maintain client files and update information daily in accordance with established departmental policies and procedures.  Review daily postings of charges to master accounts of clients and resolve any discrepancies or process necessary adjustments.  Review final bill prior to presenting to client.  Complete post-conference reports of events for senior management, and complete other reports as needed or requested.
• Report an communicate Meeting event needs between the client and hotel.

 

What we need from you

Bachelor’s degree in marketing or related field, and 4 years total experience working with a large or a variety of market segments, or an equivalent combination of education and experience in a hospitality or hotel sales and marketing setting. Must speak fluent English.  Other languages preferred.

• Other:
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions,  and training 
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilize