Become a part of our caring community and help us put health first
 

We are seeking a Government Business Information Technology (IT) Co-op to join the Humana Government Business IT team in Fall 2025. Humana Government Business (HGB) is a subsidiary of Humana Inc, that focuses on a government contract called Tricare.  HGB supports the Tricare East Region and administers the health program for military personnel and their family members.

The Government Business IT Co-op will work closely with the Telephony and IVR team, assisting with contract requirement projects and technical problem resolution. In partnership with IT support teams, the co-op will research and resolve technical issues related to reporting, call routing, IVR pathways, workforce management, coding, development, and cloud buildout engagements.  

Use your skills to make an impact
 

Responsibilities include:  

• Responding to telephone, email, and online requests for technical support, with a focus on Telephony and IVR systems  

• Documenting, tracking, and monitoring issues using applicable systems and tools  

• Providing customer service and end-user training on related technologies  

• Researching and resolving technical problems of moderate complexity, typically escalated from first line support teams  

• Supporting reporting initiatives and optimization of IVR pathways and call routing  

• Assisting in workforce management activities and cloud buildout projects  

The co-op will be exposed to departmental and organizational strategies, operating objectives, and learn to operate within a corporate environment while adhering to established policies and procedures. The role requires working within defined parameters but allows for some independent judgment regarding prioritization and timing of assignments. 

Required Qualifications 

• Currently pursuing a Bachelor's or Master's degree in an Information Technology, Computer Science, Information Sciences, or similar field.  

• Strong interpersonal, written and oral communication skills  

• Must not require sponsorship to work in the U.S. now or in the future  

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences 

Preferred Qualifications 

• Have a strong academic history, with a minimum 3.0 cumulative GPA being desired  

• Possess an interest in working in the healthcare industry  

• Previous experience working in a customer service-related job or internship

Humana does not provide visa sponsorship or support for OPT/CPT/J1 for this internship position.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

1

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$37,440 - $96,800 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health fir