Job Description Summary

Department - Information Technology

Job Description

Job Type: Classified

Job Classification: 5348 - Information Technology Support Analyst II

Salary Grade: 14

Pay Range

Hiring Range: $62,670 - $75,192 Annually 

Pay Range: $62,670 - $87,734 Annually 

Range Explanation: 

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

• Pay Range is the entire compensation range for the position.

This position is to be a mid-level member of a technical support team within the Information Technology Department (ITD). This team provides support across all disciplines within Information Technology department and all applications supported by ITD.

The successful candidate will be an all-around performer and requires a mix of technical, social, communication, and analytical skills and aptitude. Team oriented with a strong work ethic and ability to find what needs to be done. A go-getter with an agile mindset, getting stuff done continuously, in a broad range of technical disciplines.

The successful candidate will have experience in at least two of the following: Application Administration, System Administration, Networking, Data Center, Cloud integration, or Desktop Support.

CJIS certification may be required, depending on specific assignment, in order to successfully pass the probationary period.

In applying for this position, pay particular attention to the description that follows and to the preferred qualifications at the end of this posting, addressing each qualification in your application.

This position is on site with the possibility of part-time telecommuting after 6 months of initial probation.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

Client Environment (includes Elected Officials) Maintenance and Support:

• Leads other IT employees in troubleshooting and resolution of complex client computing and communications hardware, operating software, applications, affiliated software environment and peripherals;

• Leads client kit hardware, operating system, application and utility software evaluations and recommendations;

• Leads development and enforcement of client kit software and hardware configuration, deployment and administration procedures and practices;

• Coordinates the annual definition/upgrading of the client infrastructure and associated component processes and improvement opportunities;

• Monitors client environment for proper operation within required performance, function and availability expectations and leads root cause analysis where service level agreement (SLA) issues are discovered;

• Co-leads continuous improvement efforts within sphere of responsibility.

Project Support:

• Works with project teams to understand client requirements and define appropriate client kit hardware, software and network connectivity solutions;

• Assists in developing and testing required client kit hardware, operating systems and application configuration requirements;

• Works with project manager to define client kit environment deployment strategies and schedules;

• Develops, coordinates and/or provides user training and orientation services per project requirements;

• Leads development of client kit deployment, support and maintenance procedures;

• Works with project team to define required post-project implementation operational skill sets and resource demands;

• Coordinates and executes client kit environment deployments according to defined project schedules, budgets and compliance requirements;

• Coordinates and executes client kit environment decommissions resulting from new project driven technology deployments and/or upgrades.

Minimum Qualifications:

Bachelor’s degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or