Enterprise Billing & Account Specialist

At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.
Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.
We are seeking a detail-oriented and customer-centric Enterprise Billing & Account Specialist to manage the financial relationship with our largest and most strategic clients. In this critical role, you will look beyond simple invoice generation to provide a "white-glove" experience, ensuring accuracy, transparency, and trust.
You will act as the bridge between Finance, Sales, and Client Success, serving as the primary point of contact for complex billing inquiries. Your goal is to ensure our high-value customers feel supported while maximizing revenue efficiency and minimizing payment friction.
WHAT YOU’LL DO:

1. Strategic Account Management

• Serve as the dedicated billing liaison for a portfolio of our largest customers.
• Conduct monthly or quarterly billing reviews with internal and/or external stakeholders to walk them through charges, usage data, and credits.
• Proactively audit invoices before they are sent to ensure 100% accuracy against complex contractual terms.
• Create and deliver custom billing reports, consolidated invoices, or specific data exports required by the client’s internal accounting teams.

2. Cross-Functional Collaboration

• Liaise with Sales & Client Success: Partner closely with Account Executives and Customer Success Managers to understand contract nuances, upcoming renewals, and upsells.
• Dispute Resolution: Lead the investigation and resolution of billing discrepancies. Collaborate with internal teams to identify the root cause of errors and implement fixes to prevent recurrence.
• Onboarding: Assist in the financial onboarding of new enterprise clients, ensuring their billing preferences, portals, and contacts are set up correctly from Day 1.

3. Operations & Revenue Assurance

• Manage the submission of invoices into client-specific vendor portals to ensure timely processing.
• Monitor Accounts Receivable (AR) aging for your portfolio; perform "soft collections" by following up on past-due balances with a customer-service mindset rather than a transactional approach.
• Analyze complex contracts to ensure correct application of tiered pricing, volume discounts, and promotional periods.
• Maintain accurate records of all billing interactions and contract modifications in the CRM/ERP system.

WHAT YOU’LL BRING:

• 3+ years of experience in Billing, Accounts Receivable, or Revenue Operations, preferably in a SaaS environment.
• Proven experience managing high-value or enterprise-level accounts.
• Experience interpreting complex contracts and converting terms into billing logic.

Technical Skills:
• Proficiency in Excel (Pivot Tables, VLOOKUPs) is essential for data reconciliation.
• Experience with billing/ERP systems (e.g., NetSuite,ZoneBilling, Salesforce, HighRadius).
• Familiarity with vendor procurement portals is a strong plus.

WHAT YOU SHOULD KNOW ABOUT US:  • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses• We openly accept others as they are and build strong partnerships based on trust• Teamwork and collaboration is key to help our colleagues and customers solve their challenges• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! 
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. 
A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and wo