Clinics & Reception Administrator - Health & Rehab Clinics

• School of Health and Rehabilitation Sciences / Health and Rehabilitation Clinics

• Full time, permanent position commencing ASAP

• Base salary will range from $73,072 - $77,476 + 17% Superannuation (HEW Level 4) 

• Based at our vibrant St Lucia campus

About This Opportunity  

Our friendly and supportive team have an opportunity for an organised and motivated Clinics and Reception Administrator to work within the audiology, occupational therapy, physiotherapy and speech pathology clinics. You will join our Health and Rehabilitation Clinics team within the School of Health and Rehabilitation Sciences to perform a wide variety of responsibilities and support our wonderful clients who genuinely appreciate the services we provide.

In this role, you will join a team with well-established procedures to deliver exceptional customer service on our reception, servicing a diverse client base, including children, families, people with disability, and the elderly. You will be a dynamic administrator, providing high level support in the day-to-day functioning of the clinic and the team.

Key responsibilities will include:

• Coordinating the scheduling of prospective and existing clients within the School’s clinics.

• Providing clients with accurate information regarding the clinics’ programs and services.

• Processing invoices and payments, maintaining electronic and paper records and monitoring client accounts.

• Contributing to the goals of the team by participating in problem-solving, sharing workload with co-workers, meeting deadlines, and being a team player.

• Reviewing ways of working with current administrative processes and engaging new technology and applications to work towards improving efficiency and outcomes.

About You

• Completion of a diploma level qualification or Certificate IV with relevant work-related experience, or an equivalent combination of relevant experience and/or education/training. 

• Demonstrated experience working in a customer service position with a focus on administrative and reception responsibilities in a health care setting.

• Highly developed interpersonal skills, both written and oral, for communicating with clients and students, including people with physical and mental disabilities, showing appropriate levels of empathy, respect and confidentiality whilst providing a high level of customer service.

• High-level competence in the use of a wide range of computer applications in a network environment; experience with practice management software and web-based applications, or a capacity to rapidly gain such knowledge.

• Demonstrated organisation, time management, and prioritisation skills with the ability to achieve deadlines, whilst supporting the overall goals of the team.

• Readiness to represent the School in a professional and courteous manner and according to contemporary standards of a health service in a high volume/pressure environment. 

• Capacity to take recreational leave around the operational requirements of the School’s clinics operating times (unless pre-approved or in exceptional circumstances). 

• Ability to work effectively and flexibly as part of a team according to an agreed work roster within the clinics operating hours from 7:30am – 5:00pm Monday to Friday. 

The successful candidate must maintain unrestricted work rights in Australia for the duration of this appointment to apply (visa sponsorship is not available). You will also be required to complete a criminal history check and mandatory immunisations (as they apply to this position).

About UQ 

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: 

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave 

• 17% superannuation contributions 

• 17.5% annual leave loading 

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family 

• UQ Study for Staff 

• On campus childcare options 

• Affordable parking (from just $5.75 a day) 

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