Partner Engagement Specialist

We are looking for a highly skilled Partner Engagement Specialist to support the piloting and field testing of accounts and strategically assigned partner/prospective partner accounts of Discovery Education’s products and services across the United States. This role is high visibility and involves frequent collaboration with cross-functional teams, including Teaching & Learning, to ensure the successful implementation and adoption of our products.

The Partner Engagement Specialist will be client-facing, responsible for building strong relationships with customers and internal partners and providing ongoing education and support to meet agreed success criteria.
In This Role You Will:
• Design, execute, and complete piloting/field testing of accounts to ensure services are active and ready to implement as soon as possible, according to contract and pilot parameters
• Support strategically assigned partner/prospective partner accounts of Discovery Education’s bookbag of products and services from districts across the United States
• Track and record customer activity promptly in systems of record (e.g., Gainsight, Salesforce, etc.)
• Continuously monitor respective product usage for both teachers and students to help provide the necessary support throughout the lifecycle of the pilot/field test
• Provide and maintain ongoing customer education and support, and best practice recommendations to ensure customers continue to meet agreed success criteria according to pilot/field test parameters
• Build relationships with customers and internal partners
• Develop pilot ‘Play Books’ within Gainsight to guide the pilot(s) to utilize the product to its full capability during the pilot period, ensuring a successful handoff upon adoption/purchase of the product(s)
• Learn about Discovery Education, the team, and associated tools to enable success in your role
• Build and present a Discovery Education implementation story, as needed or necessary, using data and insights, often working with Teaching & Learning team
• Provide input and ideas to internal teams to continuously improve our product, systems and resources
• Support your colleagues and team by helping to foster a sense of inclusion and belonging and always striving to exhibit Discovery Education’s culture and values
Core Competencies for Success:
• Growth Mindset: Demonstrates a desire to work in a collaborative and agile environment.
• Customer Focus: Shows passion for customer work and delivering outcomes.
• Relationship Building: Develops strong relationships with customers and cross-functional partners through confidence, collaboration, and a shared vision of success.
• Leadership: Exhibits the ability to make quick decisions, build relationships, and provide clear vision and direction.
• Motivation and Initiative: Highly motivated, self-starter, excellent at follow-up, and a team player with the ability to deliver within defined timelines.
• Multi-Customer Management: Experienced in working with multiple customers simultaneously and managing competing priorities.
• Analytical and Problem-Solving Skills: Possesses excellent analytical and problem-solving abilities.
• Collaborative Decision-Making: Capable of making decisions and solving problems collaboratively under pressure and with strict timelines.
• Communication Skills: Strong verbal and written communication skills, coupled with technical aptitude.
Credentials and Experience:
• Bachelor’s degree or similar work experience
• 3+ years customer enablement/engagement/success
• SaaS customer success, consulting experience, account management or sales organization experience serving organizations in the education sector
• Experience with virtual webinar technology strongly preferred (Zoom, Google Meet)
• Strong Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint
• Legal right to work in the United States
This role will sit in our Charlotte HQs with a hybrid work schedule.


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At Discovery Education, we are fulfilling our mission of preparing learners for tomorrow by creating innovative classrooms connected to today's world.
Serving more than 4.5 million educators and 45 million students, available in approximately half of U.S. classrooms and primary schools in the UK, and more than 140 countries around the globe; we are on a journey to transform teaching and learning though innovative partnerships with school districts, states, ministries of education, and other like-minded organizations.
We have built an award-winning and highly reputable organization because of talented and driven people who work together to accelerate student achievement by tapping into students' natural curiosity and desire to learn by capturing their minds and imagination throu