Customer Account Manager

Job Type Full-time Description

Franklin Logistics is a local, family owned business started in 1985. Franklin Logistics has expanded to multiple locations in the Chambersburg, PA area and has grown into a premier 3PL provider and industrial developer. With over 35 years of experience of supply chain solutions, Franklin Logistics provides warehousing, trans-loading, and transportation for businesses.

Franklin Logistics takes extreme ownership in our customers’ needs while delivering world class service. We embrace change and are relentless about improvement while investing in our relationships and honoring our commitments. Maintain a fun workplace while being vigilant about employee and customer safety. Franklin Logistics is easy to work with and treats everyone with respect.

Customer Account Representative

As the Customer Account Representative you will be an integral part of our team as the main point of contact one of Franklin Logistics' specific client. This position is highly dependent on self-motivation, communication, and details. Reliability and the ability to work well with others is a must. This position will be working hand-in-hand with our client to ensure their specific operational needs are met in a timely and accurate manner. The customer account representative reports directly to the Customer Service Account Manager and is a full-time, hourly, non-exempt position.

Hours of Operation: Monday – Friday, 8am – 5pm with a 1 hour lunch period

Starting Pay Range is: up to $22/hour based on experience

Get paid weekly via direct deposit.

Primary Job Duties Include:

• Communicate with customer via email and phone
• Assign and release orders sent for loading and unloading
• Allocate and research inventory for orders
• Coordinate workloads among warehouse workers, material handlers and truck drivers
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
• Maintain and generate required reports as directed by CSRM.

Requirements

Experience and Qualifications:

• High School Diploma or Equivalent (preferred)
• 2-years of logistics scheduling and customer service 
• Proficiency in 3PL processes 
• Must possess strong verbal and written communication
• Must be able to problem solve and focus on details

All employees receive:

• Paid on the job training 
• A safe, clean, and respectful workplace 
• Opportunity to advance within the organization
• Employee appreciation and engagement events
• Employee recognition and continuous performance feedback 

Full-time employees receive: (after 60 days of successful employment)

• Paid Holidays and vacation time 
• Paid Time Off for employee’s birthday
• Health, Dental, and Vision Coverage 
• Company Paid Life Insurance
• 401k profit sharing after one year of employment  

Franklin Logistics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status and complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act.

Applicants requiring special accommodations during and after the application process can contact our Human Resources department at (717) 262-2906.