Customer Solutions Manager, National Security Team, NatSec

Are you passionate about shaping the future of National Security by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission ?

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our Worldwide Public Sector National Security team to help customers realize sustained business value by accelerating their cloud transformation journey.

Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.

Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.

Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.

Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.

Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud.

You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.

Working backwards from the customer, you may define opportunities that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other.

You will interface with partner and cross-functional teams, customer team members, and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.

You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.

To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use.

Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the first 6 months of employment.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

This position requires that the candidate selected be a U.S. citizen, must currently possess and maintain an active TS/SCI security clearance with polygraph. In compliance with the U.S. government requirement that employees of its contractors, and employees who work on or in connection with U.S government contracts must receive the COVID-19 vaccine, this position may require that the candidate selected be fully vaccinated against COVID-19. A person is considered fully vaccinated by completing the full regimen of the COVID-19 vaccine (two doses for Pfizer or Moderna and