Platform Program Manager, Operational Readiness

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Brightspeed has an exciting opportunity for a Platform Program Manager , Operational Readiness specializing in providing business stakeholders with an assurance that platform and process functionality integration are in a state to deliver on commitments and achieve their goals to join our rapidly growing team! As an individual contributor you will be responsible for, Operational Readiness planning and execution, Operational Readiness Testing, business requirements verification, Go/No Go management, and deployment support. You will work closely with IT and Business Operations teams to ensure alignment of processes and visions. This role will report to the Sr. Manager Product & Platform Innovation – Governance. 

As the Platform Program Manager, Operational Readiness, your duties and responsibilities will include: 

• Help develop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring, and quality assurance for Mass Markets (MM), Enterprise & Wholesale (E&W) 
• Drive long-term modernization and technical advancement planning for Product & Platform Innovation programs  
• Lead the domain to develop and drive testing related strategies, requirements, operational readiness and implementation in alignment with business strategies 
• Direct and develop business specific test cycles and cases that provide “Day in the Life” based readiness testing scenarios 
• Define operational  business readiness stage gate criteria for activities including: minimal viable product (MVP), production testing, first office application (FOA) and general availability (GA) 
• Direct comprehensive end-to-end (E2E) testing spanning from Buy Flow to Billing, meticulously documenting daily outcomes including pass, fail, exceptions, defect handling, and retesting ensuring a seamless flow in both User Acceptance Testing (UAT) and production environments, meeting program deadlines 
• Chair the daily E2E testing sessions, facilitating active participation from all essential stakeholders and subject matter experts (SMEs) 
• Take the lead in crafting daily testing readouts and executive summaries by facilitating discussions with key stakeholders, ensuring alignment, and delivering cohesive information to the Executive team 
• Define and effectively communicate any significant risks and dependencies to the leadership team, ensuring clarity and transparency 
• Support application E2E, UAT, BVT, ORT release scheduling and system integration 
• Support testing in existing cloned and new platforms for Brightspeed Fiber, Brightspeed Now, Legacy Copper, Legacy GPON & QF for Mass Market & Enterprise & Wholesale including but not limited to: 
• ServiceNow Suite: BOSS OM, BOSS AX, BOSS SA, BOSS TS, BOSS Dispatch 
• IQ Geo, AMS 
• Ensemble, eShop, MARTENS 
• Automate, IMPROV 
• Optius/Odin 
• LoopQual 
• Open Switchgate  
• Technician Tools 
• POTS 
• Voice+ 
• Ring Central 
• TIRKS 
• Network EMS 
• NIBS 
• OmniVue 
• OTTO Lite 
• LOSDB / CLONES 
• CATT CLLI Code Tools 
• Creation and tracking of test plans; escalate and track defects; document progress and prepare status reports (metrics, summaries, etc.) to be communicated in both formal and informal settings 
• Assist in ensuring that testing is executed with high quality and meets user acceptance criteria 
• Assist in domain JIRA management including Product Owner partnership, user story oversight and management, PI planning prioritization, completion tracking   
• Define and develop a comprehensive reporting strategy for JIRA to meet the needs of various stakeholders 
• Collaborate with business leads and program managers to understand reporting requirements and KPIs 
• Support design and development of custom reports and dashboards within JIRA and Power BI to visualize program metrics, progress and trends 
• Analyze program data stored in JIRA to i