Pharmacy Support Associate: The Brooklyn Medical Center

Welcome to Clearway Health - a recognized Great Place to Work® and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed – and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs.  At Clearway Health, we take great pride in our High Five! Values to provide best in class experiences for our employees, our clients and their patients. We welcome you to follow us on LinkedIn where you can also learn more about our company, culture, people, and careers.

POSITION SUMMARY:

As a pivotal team member, you will have the ability to dive into exciting tasks like preparing and distributing pharmaceuticals, including simple compound preparations. You will assist with inventory control and compliance audits, ensuring our pharmacy runs smoothly. You will provide exceptional customer service and maintain important pharmacy records, working directly with our Manager and Pharmacist, ensuring we deliver top-notch, patient-focused specialty pharmacy services. What sets you apart is your self-motivation, strong work ethic, and commitment to creating a healthy work environment. You are an integral part of our mission, both for our client and Clearway Health, to make a real difference in the lives of our patients

ESSENTIAL RESPONSIBILITIES/DUTIES:

• Provide the highest level of customer service, whether it is answering calls or warmly greeting patients in person.
• Assisting with medication preparation, ensuring everything is all right.
• Preparing the product for use, which includes packaging, repacking, compounding, barcoding, or any other necessary manipulation.
• Medication fulfillment outreach through phone calls to help manage medication adherence.
• Connect with patients to refill their medications in advance of their refill due date.
• Helping the patient navigate their refill when applicable
• You ensure medication preparation is carried out in strict compliance with laws, regulations, accreditation standards, and our client's policies and procedures. This includes participating in a double-check system for all preparations.
• Also, you are responsible for delivering the product to patient care areas while upholding its integrity, security, and confidentiality.
• You maintain proficiency and are comfortable with various technology such as automated dispensing machines (i.e.: Parat Amax, TCG, etc.), robotics, barcoding systems (e.g., Verify), computer applications, and other pharmacy and general technology solutions.
• Strict adherence to all federal, state, and local laws, rules, regulations, and compliance with all accreditation standards.
• Maintain updated policies and procedures of the department and the organization, ensuring strict adherence.
• Helping with inventory control, encompassing receiving, stocking, and replenishment of stock.
• Receive products and stock them according to legal storage requirements and the client's policy.
• Checking all products to ensure they are within their use-by date and suitable for use, following processes developed by department leadership.
• Actively monitor and replenish the stock of medications and supplies, while