Technical Account Manager

About TuneIn

TuneIn, the world’s leading live audio service, brings together live radio, sports, news, music, podcasts, and audiobooks from around the globe. With more than 75 million monthly active users, TuneIn is one of the world's most widely used audio platforms. TuneIn broadcasts over 100,000 owned & operated and partner radio stations. With premier distribution across 200 platforms and connected devices including Tesla and Alexa, TuneIn empowers listeners to hear what they love wherever they are, including exclusive commercial-free stations from the minds of folks like Garth Brooks. TuneIn Premium subscribers get additional exclusive access to commercial-free news from top networks like CNN, Fox News Radio, MSNBC, and Bloomberg, as well as live, can't-miss F1, MLB, NHL, and college sports. For more information, please visit us at Tunein.com or follow us on Instagram, or X.

The Role

We're looking for a Technical Account Manager to own the onboarding, technical implementation, and ongoing success of our advertising demand partners. This role is ideal for someone who enjoys combining technical problem-solving with relationship management and data analysis.

TuneIn operates a complex advertising ecosystem spanning audio, video, and display across multiple ad serving platforms. The ideal candidate is comfortable working directly with SSPs, DSPs, and internal stakeholders to ensure integrations are successful, revenue is optimized, and operational processes continue to scale as our business grows.

This is a highly cross-functional role requiring strong technical aptitude, analytical thinking, and exceptional communication skills.

Scope of Work

Partner & Technical Account Management

• Serve as the primary day-to-day technical contact for demand partners, including SSPs, DSPs, exchanges, and other programmatic partners.
• Lead the onboarding, implementation, and maintenance of new demand partners across platforms such as SpringServe, Prebid, Google Ad Manager, AppLovin MAX, and other advertising technologies.
• Monitor partner performance and proactively identify optimization opportunities.
• Troubleshoot delivery, integration, and performance issues, working with both internal teams and external partners to drive timely resolution.
• Maintain strong partner relationships while ensuring operational excellence and accountability.

Revenue Operations & Analytics 

• Monitor and analyze revenue performance across programmatic advertising channels.
• Build, maintain, and enhance dashboards and reporting to track key performance indicators (KPIs).
• Analyze trends, identify revenue opportunities, and provide actionable recommendations to stakeholders.
• Support forecasting, performance reviews, and business planning through data-driven insights.

Cross-Functional Collaboration

• Partner closely with Sales, Ad Operations, Product, Engineering, and Project Management teams to improve operational workflows and partner integrations.
• Help establish scalable processes and documentation as the Revenue Operations organization continues to grow.
• Ensure compliance with industry standards and best practices across programmatic advertising operations.

Strategic Partnership Support

• Identify opportunities to expand existing demand relationships and support the evaluation and onboarding of new partners.
• Stay current on trends, technologies, and privacy developments within the digital advertising ecosystem.
• Represent TuneIn professionally in partner meetings and, when appropriate, at industry conferences and events.

Requirements 

Required Experience

• 3+ years of experience in Ad Operations, Programmatic Advertising, Technical Account Management, Revenue Operations, or a related field.
• Experience managing technical relationships with SSPs, DSPs, exchanges, or other programmatic partners.
• Hands-on experience with ad servers and programmatic advertising platforms.
• Strong analytical mindset with experienc