SVP Growth and Client Services

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations. 

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. 

The Market General Manager will serve as the client facing executive responsible for driving growth, account management, and overall client experience across 100+ Acute Provider Client Key responsibilities include establishing and maintaining trusted relationships and expanding our partnerships through selling new solutions. This person will be responsible for leading their team to the achievement of key performance indicators, including quota targets, client retention, and satisfactory NPS. They will lead the sales and client experience team aligned to the region, providing support, career development, and mentorship to the team.  To thrive in this role, you must have a dynamic personality that approaches external relationships from the client’s perspective using effective and proactive communication, analytical skills, executive presence, and daily leadership.  The Market General Manager will be tasked with various project leadership opportunities that require a high level of cross-collaboration with leaders and teams across multiple organization units.

RESPONSIBILITIES

• Client Relationship/Management: 30%
• Leadership across over sales leaders; supporting cross-sell and net new logo growth 30%
• Leadership across R1 Operations and Delivery to drive desired client outcomes: 20%
• Leadership across the Client Experience team to drive retention, satisfactory NPS, and market/industry leadership: 20%
• Collaborate with sales and operational SMEs to drive high-impact, intelligence-led client meetings.
• Collaborate cross-functionally with key business stakeholders (Finance, Legal, Operations, Global) to ensure operational excellence and client satisfaction, retention, and growth.
• Establish and communicate goals, objectives, and action plans related to clients’ revenue and book of business.
• Serve as key partner to operations in driving year-over-year revenue across client portfolio.
• Participate in the contracting and contract renewal process.
• Provide leadership and act as key escalation contact within their region and the Client Experience team overall, including having direct report(s).
• Oversee regional strategic planning.
• Lead the strategic direction, quality assurance, and consistency of Business reviews.
• Follow best-practice account management and client experience methodologies.
• Recruit talent when necessary to grow the team and backfill promotions and attrition.

REQUIRED QUALIFICATIONS

• 15+ years of account management, healthcare consulting, client experience management, and/or revenue cycle operations consulting experience
• Proven track record of consultative sales and hitting quota targets
• Experience leading and engaging with VP and C-Suite level client decision-makers
• Healthcare revenue cycle and revenue integrity experience working with acute care provider organizations
• Exceptional written and verbal communication skills
• Outstanding organization, prioritization skills, and execution skills
• Bachelor’s degree
• Proficiency with Microsoft Office, including essential-to-intermediate Excel functions and familiarity with Salesforce
• Ability to travel up to 50%

For this US-based position, the base pay range is $275,000.00 - $346,292.44 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly le