Senior Customer Service Representative

At Bellota Labs, we're a fast-paced, hypergrowth startup on the verge of revolutionizing the gaming world with ClubWPT Gold - a groundbreaking new product for the World Poker Tour. We're driven by a passion for innovation, game integrity, and exceptional customer service. As we expand, we're seeking a Senior Customer Service Representative to join our dynamic team, playing a pivotal role in delivering outstanding customer experiences while upholding the highest standards of compliance, security, and game integrity. Be part of something big as we redefine the future of online gaming!

Key Responsibilities:

• Customer Support: Respond to customer inquiries, providing timely and effective resolutions while upholding game integrity, compliance, and security standards.
• KYC and Verification: Perform detailed customer verifications and ensure compliance with regulatory requirements.
• Problem-Solving: Handle complex or escalated issues with professionalism and focus on delivering excellent service.
• Collaboration: Work closely with internal teams focused on game integrity, compliance, and security to address and resolve customer concerns.
• Process Adherence: Follow established workflows and provide input on improving procedures to enhance customer satisfaction.

What We’re Looking For:

• 5+ years of experience in customer service, preferably in gaming or online services.
• Strong understanding of game integrity, compliance, security, and verification/KYC processes.
• Excellent communication and problem-solving skills with attention to detail.
• Proficiency with CRM systems and customer support tools.
• Ability to excel in a fast-paced environment while maintaining a focus on security and compliance.

What Sets Bellota Labs Apart?

• Collaborative Culture: Work with a team that values respect, innovation, and collaboration.
• Professional Growth: Access opportunities for development in a supportive environment.
• Competitive Benefits: Enjoy medical, vision, and dental insurance, paid leave, and PTO.
• Positive Culture: Thrive in a workplace that blends professionalism with an uplifting atmosphere.
• Impact: Contribute to the delivery of secure, compliant, and exceptional customer service experiences.

Join us at Bellota Labs and become a key player in shaping the future of online gaming with ClubWPT Gold. If you’re passionate about innovation, dedicated to excellence, and eager to make an impact in a fast-growing startup environment, we’d love to hear from you. Together, we’ll create unforgettable gaming experiences and set new standards in the industry. Your journey to redefine the future of gaming starts here!