Salesforce Senior Manager - Health Services

Industry/Sector

HI X-Sector

Specialism

Salesforce

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Salesforce Consulting Generalist team you develop and implement technology-enabled solutions that address the needs of large organizations. As a Senior Manager you build trust with multi-level teams and stakeholders through open and honest conversation, motivating and coaching teams to solve complex problems.

Responsibilities

- Develop and implement technology-driven solutions for large organizations

- Build trust with diverse teams and stakeholders through open dialogue

- Foster an environment that encourages innovative problem-solving

- Engage with clients to understand their needs and expectations

- Work with various departments to achieve cohesive project execution

- Analyze client feedback to refine strategies and enhance service delivery

- Lead initiatives that promote team effectiveness and operational excellence

What You Must Have

- Bachelor's Degree

- 7 years of experience

What Sets You Apart

- Master's Degree in Computer and Information Science, Management Information Systems preferred

- One or more of the following Salesforce.com certifications: Certification Administrator, Certification Developer, or Certification Sales/Service Consultant

- Experience in Salesforce technology-enabled solutions

- Leading and facilitating teams to develop client proposals

- Developing and sustaining client relationships through networking

- Preparing and presenting thorough written documents

- Performing software configuration and coding in Salesforce.com

- Leading teams in delivering Salesforce Industry/Vlocity engagements

- Working knowledge of Agile and SAFe environments

Travel Requirements

Up to 80%

Job Posting End Date

December 18, 2025

Learn more about how we work: https://pwc.to/how-we-work

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