Service Parts Product Analyst

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Product Development uses design thinking & user experience methods to deliver breakthrough products and services that delight our customers. We bring innovative, exciting, and sustainable ideas to life. We have opportunities around the world for you to contribute to advancements in autonomy, electrification, smart mobility technologies, and more!

In this position... 

The Service Parts Product Analyst plays a pivotal role in enabling the timely availability and accurate cataloging of service parts essential for the maintenance and repair of Ford and Lincoln vehicles. This position requires close collaboration with engineering teams and the strategic utilization of engineering systems.

What you'll do...

• Service Part Disposition and Release: Analyze engineering-released assemblies and components, performing appropriate service disposition to determine and release the necessary parts for vehicle repair.
• Technical Data Analysis: Conduct in-depth analysis of various technical resources, including but not limited to WERS data, 2D2D technical drawings, CAD data, Bills of Material (BOMs), Product Direction Letters (PDLs), and marketing information, to define the required service part levels.
• Engineering Collaboration and Advocacy: Partner with engineering teams to address service level concerns, ensuring that serviceability requirements are considered and integrated throughout the product development lifecycle.
• Service Catalog Development: Author descriptive text and collaborate with illustrators to create clear and accurate service catalog displays, facilitating precise identification of service part requirements for dealership networks.
• Inquiry Resolution and Support: Respond to inquiries from internal Ford teams and suppliers, providing expert guidance and actively assisting in resolving service part availability issues to minimize vehicle downtime.
• Data Maintenance: Perform ongoing maintenance and updates of service catalog data to ensure accuracy, completeness, and alignment with current engineering specifications and product changes.

You'll have..

Minimum

• Education & Experience: High School Graduate or equivalent
• Technical Acumen: 2+ Years-Demonstrated ability to interpret 2D/3D technical drawings and CAD data.
• Organizational Skills: Exceptional attention to detail, strong organizational skills, and the proven ability to manage multiple tasks and meet established deadlines in a fast-paced environment.

Even better, you may have...

Preferred

• Education & Experience: An Associate's or Bachelor's degree is preferred; however, equivalent professional experience in the automotive service or parts industry will be considered.
• System Proficiency: Familiarity with Ford-specific systems such as WERS, CMMS, TeamCenter, and Part Control/MMP is highly preferred.
• Data Analysis Skills: In-depth knowledge of Microsoft Excel and proficiency with data analysis tools such as Access or Alteryx is preferred.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week