Claims Coordinator

• Monitoring and receiving incident information from multiple sources (phone, fax, email, client portal) and translating that information to set up claims in the claims management system is the primary role of a Claims Coordinator.
• Providing timely service and the ability to manage and prioritize urgency is critical to the role.
• The Claims Coordinator is expected to guide the client though the initial claim set up process with empathy, confidence, and reassurance, and may be required to conduct follow-up with clients when additional information is required.
• Accurately entering new claims into the claims management system or referring new claims to product partners where appropriate is critical to the integrity of the system data.  The Claims Coordinator is responsible for ensuring both efficiency and accuracy in work output.
• The Claims Coordinator is expected to respond to all inquiries from customers and internal staff and facilitate communication leading to resolution. This requires strong analytical and problem-solving skills.
• The Claims Coordinator will be tasked with providing general administrative and technical support to claims handlers including the distribution of mail and responding to general inquiries which require referral to Claims staff or other business units.
• Continuously consider process, policy, and procedure which might enhance efficiency and/or the client experience

• Strong verbal and written communication skills – with particular strengths in empathy and reassurance
• Proficient in Excel, Word, Outlook
• Superior time management and organization skills
• Ability to remain focused during high volume/high intensity times
• Insurance background preferred, but not required

• 2+ years’ experience in business required
• 2+ years’ experience in insurance preferred
• High School degree required

Salary Range: $42,000 - $52,000

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Flexible