ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This position supports and manages the development and implementation of programs, initiatives, and activities that drive the operational performance of the Elevate Centralized Services portfolio. It works with real estate operators and business and functional leaders to introduce and sustain best practices and process improvements at the property level.

JOB DESCRIPTION

KEY RESPONSIBILITIES:

• Oversees pilots and projects related to proposed new processes and operating systems by creating detailed project and communication plans, proposing and justifying required resources, managing the daily project-related activities, and following through to project completion. 
• Drafts, proofreads and oversees the distribution of proposals, presentations, memos, e-mails, reports, spreadsheets, letters, and other documents to appropriate audiences and receipts for internal and external distribution.
• Manages and supports developing and implementing strategies, programs, and initiatives that drive operational excellence and standardization by creating and defining processes, procedures, tools, policies, communication, and metrics and managing compliance with the Company’s operating policies and procedures. 
• Provides input into operating policies and procedures that promote best practices and standardization across the Company’s real estate portfolio and assists in developing and implementing training, tools, and systems that ensure the integration of best practices into the operation of the property portfolio. 
• Gathers feedback and data to effectively evaluate real estate operations' operating and business performance against established metrics and measures by soliciting management, client, and team member feedback and leading and participating in briefings and other meetings to generate ideas for improving operating performance. 
• Coordinates work activities and acts as the key point of contact with various departments and team members, vendors, consultants, and others as needed to lead project meetings, promote open communication, keep stakeholders informed of progress, and follow up as required to ensure assigned tasks are completed.  
• Communicates with and supports the business leaders and the Company’s real estate and support groups to resolve service and adoption issues, provide input for process improvement, and support strategic initiatives that enhance the products, services, and overall effectiveness of centralized services operations. 
• Completes various administrative reports and analyses and performs other duties as assigned or as necessary. 
• Stakeholder Communication: Maintain proactive communication with clients and internal stakeholders, keeping everyone informed of project progress and requirements on topics related to operational strategy and providing input to decisions that address questions, concerns, and issues related to business operations. 

BASIC KNOWLEDGE & QUALIFICATIONS:

• At least 3-5 years of property management experience
• Process Improvement Skills: Proven ability to improve workflows and project processes to maintain profitability and efficiency.
• Client-Facing Experience: Ability to clearly communicate technical details and project requirements to non-technical stakeholders.

SPECIALIZED SKILLS:

• Experience with CRM and AI products
• Highly effective communicator, presenter and problem-solver.
• Ability to work under pressure and deliver excellent work within tight timescales. 

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Additional Compensation:

Many factors go into determining employee pay within the posted range including business req