Principal Services Enablement Advisor

Why Join Omnicell?

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

We are looking for a Principal Services Enablement Advisor to join our Professional Services team, where you’ll collaborate with multiple Sales stakeholders and cross-functional teams. This is an opportunity to lead transformational projects, engage in pre-sales activities, and deliver executive-level presentations.

What You’ll Do

As a Principal Services Enablement Advisor, you will:

• Primary Impact: Lead the sales team by engaging in pre-sales activities, identifying project scope, creating project timelines, delivering executive-level presentations, managing the sales pipeline, and delivering statements of work (SOW) that align with resource capacity.
• Collaborate: Work closely with the Professional Services teams to ensure successful project execution and customer satisfaction.
• Lead and Manage: Pre-sales activities such as product demonstrations, scoping calls, and customer meetings.
• Create Timelines: Develop multi-solution and facility project timelines and work with the Professional Services team to ensure successful project execution.
• Develop SOW: Negotiate and deliver comprehensive statements of work (SOW) that align with customer expectations, organizational capabilities, and business objectives.
• Optimize Sales Pipeline: Manage and utilize in-depth knowledge of the sales pipeline to optimize opportunities, prioritize projects, and accurately forecast project outcomes.
• Align Resources: Align statements of work to current resource and supply chain capacity to meet deliverables.
• Liaison: Serve as the lead liaison between internal Omnicell teams and customer project teams to deliver all project planning documentation to the Consulting Services aligned project team.
• Executive Presentations: Deliver high-level executive presentations regarding project deliverables, timelines, and expectations, effectively conveying project advancement and outcomes.
• Manage Escalations: Handle customer escalations and difficult conversations, demonstrating strong problem-solving skills and the ability to maintain positive relationships between internal and customer stakeholders.
• Support Goals: Support Sales and Professional Services goals by ensuring customer satisfaction and project success.
• Mentor: Provide guidance to Sr. Services Enablement Advisors and other team members, fostering their professional development and ensuring consistent practices.

Who You Are

Minimum Qualifications:

• Bachelor’s Degree in Business Administration or a related field and 8+ years of pre-sales engagement or client-facing project management experience in the software solutions industry.
• In lieu of a Bachelor’s degree, 10+ years of pre-sales engagement or project management experience in the software solutions industry.
• Experience working with CRM systems such as Salesforce.

Preferred Qualifications:

• Master’s Degree.
• Demonstrated successful track record of leading or managing multiple projects simultaneously while achieving positive business outcomes.
• Experience working in a Professional Services or Consulting organization.
• Experience working in the healthcare IT or technology industry.
• Understanding of enterprise software solutions and implementation methodologies.

How You’ll Elevate at Omnicell

At Omnicell, success isn’t just about what you achieve—it’s about how you achieve it. We embed Elevate Behaviors in everything we do. As a Principal Services Enablement Advisor, you will:

• Collaborate: Build strong networks, share knowledge, and foster partnerships that drive results.
• Inspire: Influence, engage, and motivate those around you to create a high-performing, inclusive culture.
• Develop: Embrace continuous learning and