Sr. Field Services Program Manager

Job Posting Start Date 08-07-2024 Job Posting End Date 10-07-2024

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Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Sr. Field Services Program Manager located in Austin, TX.

Reporting to the Director New Business Implementation - GSS Operations the Sr. Field Services Program Manager. In this role, you will be In-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers. .

What a typical day looks like:

• Project manage Field commissioning of PDCs at Client’s locations.

• Participate in Lead weekly operations call with client, and with client’s General Contractor(s).

• Provide operations oversight and compliance of the commissioning service whilst consistently managing site P&L performance. 

• Set budgets and ensure costs remain under your target.

• Ensure that Field Service technicians maintain a high level of Quality and Delivery performance, ensuring that Work orders are continuously tracked, and reports are uploaded in the client’s Electronic Document Management System (EDMS) in a timely manner. The current KPI is to upload Quality and Test reports within 48 hours of work completion.

• Create an environment of compliance through demonstrating strong personal commitment to ensuing that the Quality Management System is engrained in the Field Service provided.

• Lead GSS Management in preparation for and management of internal and external audits and operational reviews. inspection activities.  Responsible for addressing audit findings, responses, corrective and preventative actions.

• Provide Leadership and lead by example in all Operations area.  Ensure the comprehensive implementation of data security and risk management, Safety, Quality and Technical support across all Field Service activities.

• Manage all activities related to the successful performance of Sub-contract Field technicians and Flex internal Field technicians.

• Ensure all work orders (tickets) are closed on the Field Service system in an accurate and timely manner.

• Ensure all Field Technicians have access to the EDMS system.

• Ensure that Client provides a timely sign-off of the PDC commissioning tasks on the EDMS system.

• Work closely with the GSS Business Development team to ensure that RFI / RFQ’s are adequately addressed and responded to.

• Continuously review current and future Field Service technical resource levels, and review with GSS management.

• Ensure site security requirements are maintained.

• Establish and Drive KPI/metrics performance across all areas of Field Service Operations and provide consistent and solid contribution to GSS Group performance metrics.

• Develop and implement business policies and procedures for new and existing Field Service clients as needed.

The experience we’re looking to add to our team,

• 3 - 5 years' experience in Global Service project management including General Contractor and multi-installer / multi-unit management experience.

• Bachelor’s degree - Electronic, Mechatronic, Electricity highly prefers

• ·Proven experience in planning and managing project operations

• Customer service or logistics administration background – comfortable with extensive communications at multiple levels.

• Good organization, leadership and management skills.

• Must have good technical knowledge.

• Demonstrable project management skills; experience working in cross-functional teams on Field Service projects.

• Strong focus on colla