Customer-Facing Applications Engineer

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption.  There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

The Role

Do you have an Engineering background with a strong desire to support marketing initiatives? Why not consider joining the Life Sciences Contamination Control Solutions (CCS) Marketing department? As the Product Marketing Engineer, you will support the CCS product offering to Customers and partner with third party suppliers, develop sales collateral and training, and troubleshoot/provide technical support on assigned products in the CCS portfolio.  You will also interface with Research and Development and Engineering groups to represent CCS and assist with projects as needed.

What You'll Do

Chemical Delivery and Dispensing Support 

• Participate in the identification, development, introduction and support of dispensing and storage solutions complementary to the CCS portfolio.  Requirements include: Managing relationships with third-party equipment providers, third-party service providers, and the evaluation and optimization of the CCS chemical delivery and dispensing portfolio.  
• Provides technical and product support, including training, to Technical Services personnel, Sales Associates, and Customers.
• Field travel and/or remote assistance to provide technical support, Customer support and field training. International travel may be required.
• Introduce new equipment and manage the phase-out of obsolete equipment. 

New Product Development, Continued Product Support

• Create, review, and update technical documentation.
• Interface with Purchasing and Supply Chain, Engineering, and Research and Development to define and assist in the implementation of product upgrades and enhancements.
• Troubleshoot and analyze technical problems. Resolve immediate issues and implement changes to prevent future problems.
• Provide qualification/testing documentation and support for design modifications.
• Create, review and update marketing documentation
•  Packaging Engineering and R&D as well

Education Degree

Bachelor's Degree in Engineering General or Business

What You'll Need to Succeed

Bachelor’s degree in Engineering or related field.

Minimum three (3) to five (5) years of practical experience in a manufacturing environment preferred. 

• Practical experience in the establishment and management of relationships with outside equipment or service providers. One to two years’ experience preferred. Experience can come in the form of a meaningful co-op, internship, or summer employment assignment.
• Computer skills to include proficiency in Microsoft Word, Excel, and PowerPoint. 
• Excellent communication, relationship-building, management, and presentation skills. 
• Demonstrated ability to define problems, collect data, establish facts, draw valid conclusions, and interpret a variety of technical data and comprehensively document findings.  One to two years’ experience preferred.  Experience can come in the form of a meaningful co-op, internship, or summer employment assignment
• Excellent communication skills; ability to clearly communicate project details across multiple levels of an organization.
• Ability to enhance product portfolio and execute tactics in line with strategic objectives

Preferred experience includes: 

• Experience/exposure to GMP manufacturing- exposure to chemical/liquids manufacturing. 
• Experience/exposure to EHS training or exposure (hazardous material management, disposal, safety

 

#LI-KS1

 

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This con