Security Operations Associate

Everbridge is seeking a Security Operations Associate to support the day-to-day operations of our Security Operations Department. Under general supervision, this role contributes to the delivery of Everbridge’s global operational security services, including Secure Journey Management and security assistance activities. The ideal candidate is highly organized, detail-oriented, and comfortable operating in a fast-paced, mission-critical environment.

What you'll do

• Operational & Project Support
• Maintain operational and administrative oversight of assigned potential, live, and completed security projects
• Support projects from inception through completion, including planning, execution, administration, and follow-up
• Manage all related client and vendor communications
• Ensure Salesforce Health Cloud (SFHC), Salesforce (SFDC), and SharePoint are accurate, current, and complete
• Collaborate closely with Security Operations team members to provide operational support and coordination

Secure Journey Management (SJM)
• Administer Secure Journey Management tasks, including car and driver, close protection, and meet-and-greet services
• Create and manage SFHC cases, SharePoint folders, task checklists, and risk assessments
• Liaise with clients to gather requirements and vendors to source and validate quotations
• Prepare service proposals, quotations, letters of engagement (LOEs), and related documentation
• Apply rate cards, taxes, exchange rates, and margins accurately
• Coordinate approvals, supplier confirmations, purchase orders, and invoicing
• Monitor live tasks, manage updates, and ensure post-task closure and financial reconciliation

Security Assistance
• Assist with operational security requests received via Everbridge Assist
• Provide initial acknowledgment and administrative setup for short-notice Secure Journey Management requests

Administrative Duties
• Monitor and respond to operational communication channels (email, Slack, Teams, WhatsApp)
• Review monthly open purchase order reports and provide feedback
• Maintain accurate records and documentation across all systems

What you'll bring:

• Minimum of two (2) years of relevant experience or demonstrated transferable skills
• Bachelor’s degree
• Prior experience in security, intelligence, or operational risk environments
• Background in military, diplomatic, law enforcement, or close protection operations in high-risk environments

The reasonably estimated salary for this role at Everbridge ranges from $50,000 - $66,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.
Fair Chance Statement US & Canada We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law. For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.- Management of cash, company funds, or other valuable assets.- Work in environments requiring heightened security measures.- Compliance with contractual or regulatory requirements specific to the position. We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Sa