Field Innovation Officer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Our team’s purpose: Field Innovation Officers are futurists, visionaries, & story tellers. We stimulate the customer’s vision via “Art of the Possible” conversations, provide insight into technology trends and how they will affect customers, and define how ServiceNow is responding to them. We explain ServiceNow’s corporate vision and strategy, and how it aligns to our customer’s business.

What you get to do in this role:

Do you want to accelerate a sales conversation by helping customers understand the full breadth of ServiceNow and what the company can do across multiple lines of industries? Act as an advisor and change the way people think? Get customers excited about where ServiceNow is going, and give them a vision of what their business could look like in the future, truly transformed? Do you want to showcase how the Art of the Possible can get them into new business areas outside of IT? Would you like to focus on macro topics that are happening in the world and what this impact means to the future of technology and ServiceNow? If you answered ‘yes’ to any of these questions, you might be the perfect fit!

We are seeking an experienced individual who can bring new perspectives to the Future of Work, whilst being able to articulate our value proposition to the highest level and provide input into company direction.

We need someone that has real world experience, C-level gravitas, and stage presence with the ability to deliver the vision of the future and demystify the complexity of the past. You must be able to thrive as an individual contributor as well as have an opinion on today’s technology and business transformation landscape. Opinions matter and you will be taking feedback from these customer sessions and driving change within the company!

How you’ll be successful

Work closely with account teams and sales leadership to unlock new buying centers, engage with executives outside of IT, drive thought leadership, and communicate the ServiceNow corporate vision and strategy to our customers and partners.

Routinely engage with Director, VP and C-level executives, both internally and externally

Provide perspective and guidance on long-term strategy/technology strategy, investments and innovation drawing upon their depth and breadth of knowledge with customers, partners and internally across ServiceNow

Identify, lead and contribute to the creation of best practices, white papers, workshops, etc.

Be an exemplar of our Hungry and Humble culture, engaging teammates in an open and trusting manner

Qualifications

You will be someone who can look at these elements and say “that’s me”

Demonstrable experience with US market. 

Has a very clear vision of their areas of domain interest deep enough to bring expertise to the table.

Possess a diverse IT and/or consulting background with knowledge of industry trends, leveraging your credibility as an advisor with customers, partners and internally across ServiceNow.

Responsible for building the messaging, engagement, execution with customers, partners and internally across