Job Description Summary

Clinical Transformation/Workflow Consultant (CTC) responsibilities include pre-sales clinical assessments, current state/future state workflow assessments, KPI identification and tracking, initial system configurations based on recommended workflow, data loads, clinical workflow testing, and go live support. In addition, this role will design and lead the overall customer clinical engagement plan. The CTC will be responsible for aspects of the clinical plan including effort and budget. The CTC will also lead post go live customer engagements to assess customer adoption and uncover areas where the CTC can impact customer satisfaction.

Uses deep knowledge of clinical and operational workflows and product functionalities to provide guidance and recommendations to customers throughout the implementation to ensure maximum productivity, satisfaction and adoptability for the customer.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Role and Responsibilities

• Conducts pre-sales assessments as needed to support the sales and pre-sales team to understand customer objectives earlier in the sales process and to highlight areas of opportunity with the customer.  Assist internal sales team in the determination of product and hardware requirements for quoting purposes.

• As a member of the services implementation team will participate in pre-sales to clearly identify/state customer goals, champions and stakeholders, KPIs, prioritize project goals and set expectations with customers.

• Primary clinical leader designing and executing clinical plan on behalf of the project team.

• Understand and track all project metrics including effort and financials according to clinical plan.

• Conduct, document and review current workflow and provide future state design with customers, leveraging deep clinical workflow understanding of customer environment to recommend best practices. 

• Provide consultative leadership for implementation team. Includes responsibilities such as: interviews, analysis, surveys, strategic direction, implementation procedures, post go live analysis.

• Work with customers and GE resources throughout the project life cycle, conduct ongoing assessment and evaluation of pre-determined success factors.

• Identify opportunities for GE to partner with clients across clinical, financial, and operational platforms.

• Collect and upload configuration files.  This may include gathering and documenting required information and data from customer and internal project resources.

• Apply and utilize change management practices throughout the project.

• Identify test plans for customer needs.  Recommend test scripts, customize with customer.

• Perform initial configuration of application and system testing before turning over to the customer.

• As a vital member of the implementation team, mentor and guide customers, collaborate with GE resources, to prepare for successful activation.  Ensure the customer can effectively use the product to maximize their productivity and long-term success.

• Assist customers in the understanding of the products purchased and how they are used in their daily workflow.

• Assist with training Physicians, Technologists and Imaging Systems Administrators in the use of their product during the implementation phase as well as during the Pre and Go live events.

• Maintain communication with customer and other team members to ensure deliverables and desired outcomes are on track and expectations are clear. Facilitate answers to technical and clinical customer questions, identify resources to assist as needed. 

• Aid in the development of an online knowledge database for team members that is easy to use

Required Qualifications

• Bachelor’s or Associate Degree and/or 7+ years as a Registered Radiologic Technologist, or Cardiovascular Technologist.

• 3+ years’ experience in radiology/cardiology imaging clinical workflow experience.

• Experience with hardware and system interconnectivity – including VMs and cloud-based software.

• Must be willing to travel 50-70% across US and potentially Canada.

Desired Characteristics

• Exceptional written and verbal communication skills, execut