& Other Stories Retail Department Manager

Job Description

As an employee, you are always an ambassador for & Other Stories where we try to create motivation and job satisfaction for ourselves and others in the store. Our welcoming approach and expertise along with styling and fashion knowledge is the key when it comes to helping our customers in the best possible way.

We speak from the heart and have a personable way that makes everyone feel welcome. Our service, stories, ideas, products and images are meant to inspire and empower customers to create their personal style, or story.

We believe that you are an inspirational leader and an & Other Stories brand ambassador who leads by example and acts as a role model in your everyday work. You lead and develop your team through our Values and Global Leadership Expectations by showing and providing excellent customer service and product knowledge at all times.

Job Responsibility including but not limited to:

Customer Service

·       Greet and engage all customers in conversation

·       Utilize an organic customer service approach to create an easy and inspiring shopping experience for every customer

• Provide relevant and detailed product knowledge of all & Other Stories merchandise including but not limited to fabric types, washing instructions, garment fits etc.

·       Communicates with customers courteously and promptly in-person and via phone

·       Promote loss prevention and safety through customer service and established & Other Stories policies and procedures in partnership with store leadership team to guarantee employee and customer safety

·       Leads by example and coaches staff in the moment to & Other Stories customer service standards

Operations

• Ability to complete and lead the full garment processing cycle from unloading delivery to steaming per & Other Stories guidelines and best practices to maximize selling opportunities

·       Effectively schedules the staff according to the needs and restrictions of the business and adjusts hours as necessary to reach store and takt goals

·       Works with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability

• Handles customer transactions and questions at the register and packages purchases according to & Other Stories standards in a courteous and friendly manner
• Consistently oversees replenishment of all departments throughout the day to ensure full inventory on the shop floor
• Upkeeps & Other Stories logistic standards and overall cleanliness of stockrooms and back stocked merchandise
• Maintains & Other Stories shop floor standards by ensuring product care is met throughout the day
• Executes reductions, transfers and campaign set ups according to & Other Stories guidelines

·       Adheres to & Other Stories values, policies and procedures as outlined in company handbook

Commerciality

• Takes action to maximize sales through joint operational and commercial focus
• Develops team to ensure knowledge on all product, event, promotion, display guidelines and merchandise information
• Ensures garment presentation, garment level and visual standards are presented according to & Other Stories expectations
• Plans and coordinates all campaign set ups, activities and promotions together with the visual team and Store Manager

Leadership

·       Organizes and distributes the work of team, sets priorities and keeps an overview of the tasks to be accomplished

• Supports the team on the shop floor as needed, especially during peak selling times

·       Manages, recruits, on boards, trains and develops the team and keeps an overview of succession planning

·       Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws including approving time off requests, pay, location or title changes, conducting terminations, corrective actions and making employment decisions

• Performs all administrative routines, including the opening and closing of the store, follows all company practices and procedures and works with timekeeping and scheduling system

·       Creates a positive and motivating team environment and maintains an overview of Employee Relations concerns in partnership with Store Manager

• Assigned overall store responsibility in absence of Store Manager

·       Works as a team player with willingness and ability to readily respond to changing circumstances and expectations

·       Being straight forward and open minded including when receiving and sharing feedback