Job Description Summary

The ISM Functional Leader is accountable for defining, shaping, and delivering the business vision of Integrated Service Management (ISM) for Field Services fulfillment, in close partnership with Process Excellence teams and One Field Services Fulfillment teams (FieldCore, Onsite Services, Tooling, and Sourcing).

Job Description

Roles and Responsibilities

• Business Strategy & Vision: Business Strategy & Vision : Own and articulate the end-to-end ISM deployment strategy for Field Services fulfillment, aligned to service growth, productivity and customer experience. Define clear outcomes, KPIs, and success measures across regions and profit pools.
• Process Harmonization & Operating Model: Lead process harmonization across regions and profit pools, establishing a common ISM operating model. Embed Lean principles and daily standard work to reduce non-value-added activity and improve execution consistency. Define future-state (target) processes spanning Field Services Dispatch Management, Field Services Integration with S&IOP Planning, Resource Optimization (labor, crews, skills, capacity), Tooling and Sourcing integration (OSS, tooling, subcontractors). Extend operating model to internal fulfillment across GEV, including Steam and Aero service execution, ensuring alignment of dispatch, planning, resource utilization, and tooling processes with a common enterprise standard.
• Digital Roadmap Ownership: Own the functional digitization roadmap for ISM, with Salesforce as the orchestration layer and ERP systems as systems of record. Partner with IT to ensure business intent is translated into scalable, governed digital solutions, avoiding point solutions and customization spread.
• Transformation Delivery Partnership: Act as the single functional counterpart to IT, co-owning design decisions, blueprint validation, and execution shaping. Ensure functional readiness for delivery through clear requirements, scope boundaries, and prioritization by value.
• Change Leadership & Adoption: Drive stakeholder alignment, role clarity, and sustained adoption across regions, embedding new ways of working while leading the structured sunsetting of legacy processes and applications in line with the ISM roadmap. Champion AI adoption through Salesforce and the GEV AI platform by enabling frontline teams to leverage AI-assisted decision support, ensuring responsible usage, trust, and measurable business value as part of daily operations.
• People & Capability Leadership: Establish functional governance, decision rights, and escalation paths to enable fast, confident execution.
• Legacy Application: Own functional design and committed backlog execution for assigned legacy applications, ensuring committed scope is delivered in a controlled manner until formal sunset.

Required Qualifications

• Bachelor’s degree from an accredited university or college.
• Extensive experience in cross functional roles supporting Commercial, Supply Chain, Field Services, Region Operations organizations.

• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the http://www.ukba.homeoffice.gov.uk/visas-immigration/working - UK Border Agency website.

Desired Characteristics

• Proven experience leading service, operations, or field service transformations across regions using Digital Technology.
• Strong background in process standardization, Lean, and operating model design.
• Functional expertise with GEV Applications like Visionsuite, ServiceMax, Service Manager Work Bench and ERP-integrated environments (Oracle, SAP, or similar).
• Demonstrated ability to translate business strategy into scalable digital solutions in partnership with IT.
• Experienced people leader with strong cross-functional influence and executive communication skills.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer