About the Role:

Grade Level (for internal use):

Job Description - 319761 Ratings Operations Specialist 

Role Purpose: The Operations Specialist, Ratings Operations (ROS) is a critical role in enabling the effective and efficient operations of global Ratings processes. This role is pivotal in driving end-to-end process simplification that meets customer needs. As a strategic partner to multiple roles across the organization, including Commercial, Data, Analytical, Compliance, and Technology, the Operations Specialist uses their business knowledge and operational acumen to continuously improve processes and align with business value. 

Responsibilities and Impact: 

• Complete key steps of the end-to-end ratings process for low and medium complexity jobs independently with pace and precision to meet customer needs. 

• Support team priorities, including job processing, continuous improvement, and change management, with pace and quality to meet customer needs. 

• Show proficient understanding of the end-to-end ratings process, SOPs, operating manuals, and standard work. 

• Guide analysts and other business partners through the ratings process and support change management of improvement efforts. 

• Voice continuous improvement needs, participate in problem-solving, and process improvement efforts to live the ROS mission and achieve the ROS vision. 

• Connect key partners across Commercial, Data, Technology, and Compliance teams to solve business problems and participate in improvement efforts to meet customer needs. 

• All employees are required to work from the office a minimum of 2 days per week. 

• We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer. 

What We’re Looking For: 

Basic Required Qualifications: 

• A Bachelor’s degree is required. 

• At least one year of applicable professional experience in operations or a client-facing role. 

• Must be able to prioritize, multitask, and stay poised in a fast-paced, high-pressure environment while ensuring the highest quality output. 

• Comprehensive English communication skills (Intermediate level reading, speaking, and writing) are required. 

• Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service are required. 

• Must have the ability to work effectively and collaboratively with a variety of business partners in a team-oriented, global environment. 

• A strong ability to guide and influence colleagues and stakeholders is required. 

• Must be an adaptable self-starter who wants to take the initiative and drive tasks to completion with strong execution. 

Additional Preferred Qualifications: 

•  Deep understanding of end-to-end ratings processes, SOPs, and standard work. 

• Ability to execute low-to-medium complexity jobs with pace and precision. 

• Skill in identifying inefficiencies and contributing to process improvement initiatives. 

•  Strong interpersonal and communication skills to guide analysts and partner across Commercial, Data, Technology, and Compliance teams. 

• Ability to connect stakeholders, support change management, and influence outcomes in a global, team-oriented environment. 

• Poised multitasker who thrives in fast-paced, high-pressure settings.

• Self-starter mindset with a drive to take ownership, prioritize effectively, and execute with quality.   

The Team: Solutions Operations is the industry leader in leveraged loan, private equity, and high-yield solutions, providing comprehensive products and services for portfolio management, administration, reporting, and analysis. Through numerous platforms, managed services, or full outsourcing to front-to-back-office functions, Solutions Operations offers flexible and unique solutions tailored to client needs. 
  
US Right to Work Requirements: This role is limited to persons with an indefinite right to work in the United States.   

Hybrid Work Requirements: All employees are required to work from the office a minimum of 2 days per week.  

Interview Requirements: We require all candidates who reach the final stage of our interview process to attend at lea