Patient Access Scheduling Representative, Nursing Administration, Per Diem, Variable Shift-12Hr

Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services, comprehensive cardiology care and a vast scope of services located in the San Fernando Valley. We are committed to the development and empowerment of our nurses and have received Magnet designation from the American Nurses Credentialing Center. Glendale is known for its urban living, with easy access to dining, entertainment, shopping, amusement parks and outdoor recreation. Adventist Health Glendale is proud to be part of the thriving, diverse community since 1905.

Job Summary:

Schedules patients for facility services based on the physician order received, including ancillary, surgical and medical testing/procedures/admissions in Scheduling Books. Applies developing/basic working knowledge and experience to the job. Works on routine assignments within defined parameters, established guidelines and precedents.

Job Requirements:

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical degree in business or equivalent combination of education/related experience: Preferred

Essential Functions:

• Takes telephone requests for authorizations. Prepares referral requests. Obtains authorizations and collects patient data.
• Maintains responsibility for obtaining pre-defined data, completing scheduling process in computer system, scheduling conflict resolution and cancelling/revising based on patient/provider/or facility request. Provides patients with necessary instructions regarding preparation, timing and location of exams per facility guidelines.
• Maintains electronic health record (EHR) referral documentation reflecting actions on specific referrals, including adding incoming referrals that were not generated from the electronic health record (EHR). Tracks referral patient compliance and communicates with referring provider, as necessary, regarding patients refusing service or not showing up to a referral appointment.
• Selects correct patient and correct service/exam. Ensures orders and required authorizations are in place. Collects clinical data under facility direction to ensure test is appropriate.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 90 communities on the West Coast and Hawaii with over 400 sites of care, including 26 acute care facilities, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of 37,000 includes employees, physicians and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.